Wickes
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Deputy Management

ABOUT US
Wickes is the DIY store of choice for tradesman and keen DIYers alike, providing low cost, own brand, quality goods that we are proud to put our name on. Recently voted ‘Britain’s favourite’ DIY store by Which magazine and No 1 for Customer Satisfaction in the DIY market by Verdict, we currently have over 190 stores nationwide with ambitions to be the destination store of choice for home improvements. We are part of the Travis Perkins Group, which operates a further 7 businesses from more than 1,200 sites across the UK.

THE ROLE
Reporting to a Store Manager, our Deputy Managers join one of our stores after completion of a 3 month market leading training programme. They are responsible for:
• Driving sales through generating and developing strong relationships with both trade and retail customers.
• Ensuring the highest standards of customer assistance, care and service is offered and maintained throughout the store.
• Maximising the potential sales and profitability through effective management of recruitment, training and development of all store personnel.
• Maximising sales and profitability through effective stock management and stock control to agreed company standards.
• Providing leadership, coaching and direction to colleagues.
• Communicating effectively with colleagues through team talks and meetings to ensure regular briefings on store plans, budgets and company initiatives take place.
• Maintaining the flexible deployment and scheduling of colleagues to cover for absence/ holidays and to ensure productivity is maximised.

THE PERSON
We are seeking candidates with:
• Previous Retail Deputy or Store Management experience.
• Experience of managing and motivating sales and customer service teams.
• A proven track record of delivering results in a fast paced, high volume retail environment.
• Strong leadership and commercial skills.
• The customer at the forefront of every decision they make!

You do not have to be a DIY fanatic but an interest in home improvements would help. What you do need is a hands on, fast paced approach, a thirst for knowledge, a can do attitude, a passion to deliver great customer service and the ability to develop your team.

WHAT DO YOU GET?
A competitive salary, great career prospects and a rewarding benefits package, including 25 days holiday, 20% discount card, contributory pension and access to an impressive range of employee initiatives, discounts and offers with leading retailers and suppliers.

If you would like to join our talent pool, please upload your CV and complete the application form so we can get in touch!

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