Wickes
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Store Management

ABOUT US
Wickes is the DIY store of choice for tradesman and keen DIYers alike, providing low cost, own brand, quality goods that we are proud to put our name on. Recently voted ‘Britain’s favourite’ DIY store by Which magazine, we currently have over 190 stores nationwide with ambitions to be the destination store of choice for home improvements. We are part of the Travis Perkins Group, which operates a further 7 businesses from more than 1,200 sites across the UK.

THE ROLE
Our Store Managers take full accountability for one of our stores after completion of a 4 month market leading training programme.
Responsibilities include:

• Development of a one year business plan for the store.
• Providing solutions to operational issues to ensure that the store profit and loss statement is managed within budget.
• Maximising the potential sales and profitability of both the core and kitchen and bathroom areas through effective sales coaching
• Overall management of Recruitment, training and development of all store personnel.
• Solving employee related issues including performance management or disciplinary issues within the store.
• Identifying development needs in direct reports through the performance review/PDP process and designing solutions to ensure needs are met.
• Maintaining the highest standard of customer service at all times and resolution of escalated customer complaints
• Ensuring that all aspects of the Company Health and Safety policy are adhered to at all times.
• Identifying trends in audit results and shrinkage and implement preventative measures to limit risk.

THE PERSON
We are seeking candidates with
• A strong retail background with previous experience at Store Manager level, (this is not a role for someone who is looking for their first Store Manager appointment
• A proven track record of delivering results whilst working in a high volume fast paced environment.
• Strong leadership and commercial skills.
• The ability to develop a team and enthuse your staff into delivering customer excellence
• A hands on, fast paced approach.
• A can do attitude.
• A passion to deliver results through great customer service.
• The customer at the forefront of every decision they make!

WHAT DO YOU GET?
A competitive salary, great career prospects and a rewarding benefits package, including 25 days holiday, 20% discount card, contributory pension, life assurance and access to a great range of employee initiatives, discounts and offers with leading retailers and suppliers.

If you would like to join our talent pool, please upload your CV and complete the application form so we can get in touch!

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