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  • Customer Insight Manager

  • Business: Wickes
  • Sector: Category, Pricing & Product
  • Location: Watford, Hertfordshire
  • Salary: Excellent + Benefits
  • Hours of work: 37.5
  • Position type: Fixed Term Contract
  • Job type: Full Time
  • Date posted: 06-Jun-2019
  • Job reference: 22154

Job Description

Wickes are currently recruiting for an exciting opportunity within our Watford based Head Office.  We are seeking an Analytics Manager for a 12 month fixed term contract to lead and develop a team of analysts and deliver insight into customer behaviour and sales performance


As Analytics Manager you will work closely with the senior management and commercial teams to ensure that all customer, pricing and promotional data is utilized effectively to drive sales and enable our colleagues to deliver an industry leading customer experience


As Analytics Manager you will be responsible for;


  • Accountable for delivering insight into customer behaviour and sales performance

  • Interrogating customer feedback to understand drivers of customer satisfaction

  • Developing and leading a team of analysts, to drive insight into the wider Wickes business

  • Championing a customer-led approach within the business, to drive customer focused improvement

  • Leading the analytical community within Wickes to share best practice, including use of BigQuery, Qlik etc for optimising analysis and improvement

  • Leading the thinking and reporting on competitor price and promotional activity

  • Influencing stakeholders across Wickes and Travis Perkins Group


It would be great if you have experience in:


  • Line management of a small team with the proven ability to inspire performance

  • Have a degree in a numerate discipline 2:1 or above

  • High level numeracy and advanced excel skills

  • Experience in SAS/SQL preferable with VBA experience

  • Proven experience in an analytical role

  • Assertive and confident in negotiations with senior stakeholders with an ability to forge credible relationships across all levels and functions.


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