Brackley, Northamptonshire
- Full Time
44900
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Customer Services Team Leader
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- Respond at pace to all contact and work queries to meet individual and team targets and SLAs
- Consistently demonstrate our Ready 2 Help service journey to meet the requirements of the role
- Liaise between customers, third party suppliers, our network of stores and distribution teams to successfully resolve our customer’s concerns or complete an order
- Minimise the delay in resolutions for any requests and work queues, seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution
- Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues
- Deal with payments and deductions accurately at all times
- Prioritise workload to ensure tasks are completed on time
- A friendly personality that translates well in a great telephone manner
- A real people person who has the ability to quickly build rapport with customers
- Effective listening and questioning skills
- Ability to build rapport quickly
- Well organised and able to work at pace in a busy contact centre environment
- Confident and efficient PC user, excel knowledge would be hugely beneficial
- Clearly understood with a good standard of written and spoken English
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