We are thrilled to announce we are recruiting for a Divisional Installations Manager to join our team here at Wickes. This is a field based role therefore we are open to applications from all locations.
Role Purpose:
To lead and develop the Installation business within a specific Division ensuring profitability is maximised whilst quality and service levels meet and exceed our customers’ expectations.
To ensure all field service level agreements are executed to the highest level and that the company remains legally compliant at all times.
To drive the uptake of the Installation Service within a Division, working closely with Regional Leaders and Divisional Directors.
To ensure there is adequate capacity within the installer network to meet the required volume of installations and complexity throughout each financial year.
To act as a significant contributor to the success of the Installation Service proposition on a Regional, Divisional and National basis.
To recruit, manage and develop a team of Regional Installation Managers ensuring maximum productivity and customer service standards at all times.
Key Responsibilities:
Understands the business’s purpose, context, goals, objectives and their relevance to the position held. Understands the business environment and ensures the business is structured and equipped for success whilst maintaining an awareness of competition.
Creates and achieves a desired future state through influencing, supporting and communicating organisational vision, values, individual and team goals and systems. Operates and delivers costs within budget for people, remedials and compensation. Manages team to deliver YOY cost saving and strategically plans to deliver growth in profit margin YOY.
Making sound and timely decisions based on robust planning and effective use of systems and resources. Creates and maintains a positive, constructive means of gathering and acting upon feedback.
Understands what needs to be done; executes on objectives effectively and is focused on delivering timely, value adding results. Focuses on delivery of a right first time culture at all times. Ensures all KRAs and deliverables are met.
Welcomes and embraces change. Seeks to continuously improve self, methods of work and systems.
Ensures that the customer and business are centric to all key decisions made on behalf of the department. Acts to quickly and efficiently solve both internal and external customer concerns; elicits customer feedback to identify their needs and monitors their satisfaction; resolves root cause of customer problems.
Commercially astute, utilising all financial resources, MI and technology available to apply decisive and robust commercial decisions in order to execute business propose, goals and objectives relevant to the role.
Shares information, experiences and ideas to ensure understanding. Clear and effective communicator, both verbal and written who actively listens; is adept at disseminating information to others; is crisp, clear, articulate; keeps others informed of important issues, problems and status of projects in a timely manner.
Cooperates and supports others to produce better results. Develops mutually respectful working relationships with team members and other stakeholders in order to improve the customer journey at all times. Actively engages a high support, high challenge culture. Listens, understands and supports the team to drive engagement and build a diverse Great Place to Work.
Finds and attracts highly talented and productive people; leads employees by delegating effectively, acting with fairness, coaches and mentors others. Sets clear, specific and challenging but achievable development goals for direct reports. Deals effectively with performance and behavioural challenges.
Promotes and executes a full Stay Safe culture ensuring a safe and legal operation is paramount within the customers’ homes at all times whilst promoting an internal culture of wellbeing.
Undertakes regular competitor and marketplace research to ensure the Wickes Installation proposition maintains a competitive edge and drives the service forward.
What are we looking for:
Experience of managing field based teams at a senior level within the services sector within the last 12-18 months
Responsibility for influencing and motivating others to contribute to the goals and success of the team and wider organisation
Execution of business plans and objectives aligned to the wider business strategy
Responsibility for risk assessment and mitigation within an organisation
Working within different teams and understanding a variety of roles and responsibilities
Working on projects and used to taking ownership of own streams whilst demonstrating flexibility when required
Working with digitised platforms, apps and other technology in a similar role
You take on challenges and face risks by standing up for what you believe
You make pragmatic judgements based on practical thinking and previous experience
You take independent action to make things happen and achieve goals
You demonstrate passion and energy when communicating goals, beliefs, interests or ideas you feel strongly about
You come up with new ideas and original solutions to move things forward
What can we offer you:
Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
