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  • HR Assistant

  • Business: Wickes
  • Sector: Human Resources
  • Location: Northampton, Northamptonshire
  • Salary: Excellent + bonus + benefits
  • Hours of work: 37.5
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 23-Mar-2020
  • Job reference: 26498

Job Description

Wickes are a digitally led, service enabled organisation with a project in every home.


We are excited to announce we are currently recruiting for 7 HR Assistant positions  to join our growing HR Shared Services team based in Northampton.


Role Purpose:

The MPS (MyPeopleServices) adviser will have responsibility for resolving Tier 0/1 queries submitted by colleagues/line managers through the HR Portal or on the phone. When they are not able to resolve the query they will need to escalate to SME (Subject Matter Experts).  They will also complete some payroll and HR administrative tasks e.g. Employer reference requests, maternity administration, redundancy calculations and generate contracts.


Key responsibilities:


  • Working to SLAs be first point of contact for colleague & line manager queries either taking it to resolution or escalation to SME (including outsourced providers) - contact could be through the HR Portal, telephone or external email

  • Complete general HR administration tasks e.g. BAU Payroll & benefits,  employment references

  • Generate employment contracts from HR System and upload to candidate portal

  • As part of resolving queries, educate colleagues and Line Managers in self help tools available


What are we looking for:


Qualification:

  • Working towards CIPD qualification

Experience:

  • Experience of a HR admin/assistant role

  • Ideal if worked in a customer service/Ask HR service environment but not essential

  • Retail sector

Skills:

  • Customer Service orientated

  • Engaging with strong communication skills (verbal & written)

  • Technology skills (working with HR portal & ticketing tool)

  • Strong attention to detail

  • Strong interpersonal skills at all levels

Knowledge:

  • Basic transactional HR knowledge


What can we offer you?


Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. It’s an exciting time in Wickes’ history as 2020 will be the year that Wickes demerges from the Travis Perkins group and becomes a FTSE 200 company in its own right.



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