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  • Operations Manager

  • Business: Wickes
  • Sector: Sales & Operations
  • Location: Northampton, Northamptonshire
  • Salary: Excellent + bonus + benefits
  • Hours of work: Full Time
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 24-Feb-2020
  • Job reference: 26158

Job Description

Wickes are a digitally led, service enabled organisation with a project in every home.


We are recruiting for an Operations Manager position to join our Support Delivery Centre in Northampton. This role will involve working night shifts. 


Role Purpose:


An opportunity has arisen to join the Operations team in a challenging role to manage the night team across various departments. You will work with existing Operations Managers closely, reporting directly into the AGM team.


Key Accountabilities:


  • Ensuring all orders are picked accurately, packed adequately and dispatched on time

  • To ensure compliance to procedures in all areas of responsibility

  • To provide leadership, coaching and direction to colleagues in all warehouse areas

  • Monitor the cost of site consumables, and ensure efficiency and availability of this key cost line

  • To ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures

  • To act as a catalyst in identifying opportunities to improve business performance through active reviews of current process and procedure

  • To ensure that all orders generated from the Wickes website are fulfilled within the required time-scales, and the best standards and service levels

  • To ensure, store deliveries are completed OTIF by adhering to site H&S regulations

  • Drive change within the operation, to further improve profitability and performance of the site

  • P&L responsibilities and understanding, reportable to senior managers

  • Providing support, guidance & performance management of the management team 

  • Able to confidently manage external relationships with contractors and visitors on site and maintaining key operational and customer service standards at all times


What are we looking for:


  • Someone wit management experience already at Line Manager level or above

  • Flexible across the 7 day working week

  • Ability to influence and work with the senior management team to inspire an already thriving team

  • Enthusiastic approach to work, “can do attitude!”.

  • Display winning behaviours

  • Someone who can recognise and promote Equal Opportunities & the organisations Diversity

  • Adaptable, organised, time critical decision maker, strong forward planning skills

  • Someone who can motivate a diverse team and drive engagement

  • Focus on continuous improvement in various areas of work environment

  • Active listener who is able to adjust their communication style to their audience to get buy in from their stakeholders

  • Someone who supports their team in their personal development journey and promotes learning culture

  • Inspirational leader with coaching skills to promote the right behaviour at work


What can you expect from us?


Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. It’s an exciting time in Wickes’ history as 2020 will be the


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