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  • Quality Assistant

  • Business: Wickes
  • Sector: Category, Pricing & Product
  • Location: Watford, Hertfordshire
  • Salary: Excellent +benefits
  • Hours of work: 37.5
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 28-Feb-2019
  • Job reference: 19972

Job Description

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers. That’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make.  Chances are you’ve never experienced anything quite like our culture.  All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

The role we're recruiting for: QA Assistant

We are looking for a highly organised and methodical individual to join our newly created Technical Department in our Watford Head Office. The key focus of this role will be to suppot and assist the Category Technical Managers to ensure that Products & Suppliers comply with our stringent Quality, Safety and Environmental requirements and UK/European legislation.

Day to day, you will:

  • Support the product evaluation and approval process within assigned category, including risk assessment and benchmarking processes, to ensure that only compliant product (Safe, Legal, Reliable and Fit-for-Purpose) enter the business.

  • Assist the Category Technical Manager in carrying out supplier evaluation and approvals as appropriate, including associated manufacturing sites, and ensure all non-compliance issues are effectively dealt with and appropriate remedial action taken.

  • Under the guidance of the Category Technical Manager, ensure accuracy of product certification and specification data provided by Suppliers and maintain technical files to the required level of detail and content for Own Brand and Direct Import products as part of the evaluation and approval process.

  • Investigate and report on technical queries and quality concerns in relation to product returns, critical product failures and customer complaints identifying remedial actions, product changes and associated cost implications as necessary.


  • Educated to A Level or equivalent

  • Interested in pursuing a qualification in  a Technical field (Degree equivalent) i.e. Chartered Engineer. Diploma Quality Management

  • Some Knowledge of QA Practices and methodology

  • Some knowledge of product legislation and Environmental impact

  • Experience of factory manufacturing processes and best practice would be desirable

  • Resilience in following through business critical issues

  • Persuasive approach to problem solving at all levels

  • Good communication skills, both written and verbal

  • Good interpersonal skills with the ability to relate to a broad spectrum of individuals

  • Well organised with the ability to plan workload to achieve deadlines

  • Good numeracy skills and conversant in Word and Excel

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