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  • Regional Installations Manager - Field Based

  • Business: Wickes
  • Sector: Head Office Support & Admin
  • Location: Dundee, City of Dundee
  • Salary: Excellent + benefits + bonus
  • Hours of work: Full Time
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 09-Sep-2019
  • Job reference: 23496

Job Description

Location: Field based - Warrington, Manchester Baguley and Liverpool Aintree.

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers that’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make.  Chances are you’ve never experienced anything quite like our culture.  All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Main purpose of role:

  • As a Regional Installations Manager with us you will be responsible for the following responsibilities;
  • To recruit, retain and utilise a network of installation businesses within a determined area.
  • To manage installation standards via monitoring and the application of risk management methodology
  • To ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements.
  • To implement a continuous improvement culture within existing Installation Service levels.
  • To understand and match the needs of our customers, our business and our installers.
  • To support the management of remedial cost control.
  • To provide support to the Store Network, NCSC, our customers and installers.
  • To implement high levels of Customer Service.
  • To drive and improve installation performance through the Store Management and Design Consultant population.

What we are looking for:

  • Previous experience of working in a field based environment
  • Kitchen, Bedroom, Bathroom or Conservatory installation experience
  • Experience of working within the Building Trade
  • Retail / Customer Service Experience
  • Sound understanding of Part P, Corgi, WEEE regulation etc
  • Experience of working in a budgeted controlled environment where costs Vs benefits are considered
  • Proven ability to influence all levels across the business and behave as an advocate of the Installation Service
  • Proven ability to work with and manage third party relationships
  • Technical knowledge to a sufficient level to be able to establish what is a ‘competent’ installation and arbitrate when conflict occurs between customer, installer and store
  • Problem solving abilities and capable of working in a multi layered environment.
  • Customer focused with a proven ability to generate enthusiasm for their work across the business and promote the Wickes brand
  • Full Driving Licence
  • Flexibility in working patterns

What we can offer you?

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers. That’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture.  All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.


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