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  • Store Support Advisor

  • Business: Wickes
  • Sector: Head Office Support & Admin
  • Location: Watford, Hertfordshire
  • Salary: Excellent + benefits
  • Hours of work: 37.5
  • Position type: Fixed Term Contract
  • Job type: Full Time
  • Date posted: 01-Jun-2019
  • Job reference: 20191

Job Description

We have a fantastic opportunity for someone to join us as a Store Support Adviser. The role sits within the Store Operations team in Watford and would be an initial 9 month secondment with a potential to join the team on a permanent basis.

The Role

To maintain the Let’s Do it Right Forum, ensuring all posts are answered within the allocated SLA times and that the advise/resolutions given are right first time.  To support the Store Support Manager with operational communications.

You will be
  • Responsible for maintaining the Let’s do it right forum, working with the wider support centre to ensure store queries are resolved within SLAs.
  • Prioritise issues in order of risk, due to volumes of issues that are raised on a weekly basis and manage upwards, escalating issues with department Heads as appropriate
  • Responsible for ensuring responses to queries are accurate, concise and clear.
  • Analyse issues and trends and seek a permanent resolution to prevent other stores being impacted.
  • Continuously improve the process of the forum and managing store queries to make it as effective as possible.
  • Proactively contact stores for feedback, collating and making recommendations.
  • Support the Store Support Manager to with the communication of operational messages 
  • Review all messages that go to stores (News@10, Weekly News, Showroom News and any other Urgent Messages)

To apply, you need to
  • Have a strong understanding of Wickes retail systems
  • Be fantastic at prioritising and managing your time and workload#
  • Have good pc skills, ideally with experience of Google
  • Be able to influence and communicate well at all levels

If you're interested, please speak to your line manager and then apply via this ad! A full job description is available prior to interview.

We look forward to receiving your application! 
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