Watford, Hertfordshire
- Full Time
31220
You are subscribed to our push notifications, but not currently for jobs like this.
Would you like to receive notifications for jobs like this as well?
Great news! You are subscribed to receive alerts for jobs similar to this one.
UX Lead - Customer Experience
This vacancy has now expired. Please see similar roles below...
We are pleased to announce that we are on the lookout for a passionate and enthusiastic UX Manager to join our team here at Wickes in our Support Centre.
The ideal candidate will be able to take an idea from concept, through design and test and into production at pace, underpinned by robust data and customer insight. Confident in your ability to create great experiences, you’ll work collaboratively across many teams in a fast moving environment with a great culture of high challenge and high support.
You will be responsible for:
Increasing customer satisfaction scores
Increasing conversion rates across digital channels
Influencing customers who research online who go on to shop in store
Key Responsibilities:
Providing user experience expertise to support the Digital Development Manager in delivering products which are:
1) Consistent with our digital brand guidelines
2) Focussed on improving the overall user experience for visitors to digital channels in all environments (including store)
3) Designed to improve customer metric KPIs (e.g CSAT, conversion, frequency of visits and retention).
Developing a clear, organised and achievable user experience plan in line with agreed business strategies and project objectives and where necessary, securing resources to support priority UX projects. Working collaboratively with other internal teams/channels to identify and prioritise customer experience projects.
Taking requirements from Product Owner briefs, defining the customer journey, to enable development of digital functions and content which deliver the best possible digital experience for the customer. Typical supporting materials would include, but not be limited to;
- Customer task objectives
- Brand values and business objectives combined to form main user flows, or architecture
- Key wireframes, indicative design templates and content such as copy and images.
Working closely with a flexible resource and team of UX/UI specialists and resources from external agencies and suppliers to effectively deliver UX projects and developments. Following Agile Working principles and practices to liaise with off-shore development teams throughout development to ensure customer requirements are interpreted correctly.
Leading the user testing workstream, to gather insights first hand and make data driven decisions. Implementing a new ‘fast feedback’ route on digital channels, to survey small changes and identify quick wins. Ensuring that success metrics are in place to measure the success against objectives, reaching the target customer with the right message in the most appropriate way for the medium.
What are we looking for:
You will be:
Skilled in conducting a wide range of user research activities
Committed to quality and best practice, with a sharp eye for detail
A highly motivated self-starter ready to own the role and run with it
Passionate, enthusiastic and driven
An excellent communicator, able to switch between stakeholders, customers and development teams
Well organised in a fast-paced environment, with adherence to tight timescales and changing priorities
Able to demonstrate strong analytical skills with results of both qualitative and quantitative research
Proficient in Adobe, Axure and Sketch
Competent in CSS & HTML, Google Analytics and Google Apps
Degree educated with a Marketing related degree/or similar
Proficient in Hybris (preferred)
Familiar with ContentStack CMS (preferred)
What can we offer you:
Wickes’ culture is a best kept secret; it's a collaborative, down to earth, fun and exclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we will make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks
Watch the video and find out more about inclusion at Wickes
Related Jobs
Salary:
Competitive
Location:
Watford, Hertfordshire
Position type
Permanent
Area of interest
Marketing
Contract Type
Full Time
County
Hertfordshire
Description
We're looking for a Creative Studio Traffic Manager to join our in-house Studio team. Based within the Marketing & Digital department and reporting into the Senior Digital Experience Manager; as our
Reference
46427
Expiry Date
01/01/0001
Author
Katie ShawAuthor
Katie ShawSalary:
Competitive
Location:
Watford, Hertfordshire
Position type
Permanent
Area of interest
Marketing
Contract Type
Full Time
County
Hertfordshire
Description
Are you ready for your next adventure in POS marketing? Do you thrive in a dynamic retail environment that values collaboration, fun, and inclusivity? If you're seeking a role where the energy is hig
Reference
46392
Expiry Date
01/01/0001
Author
Katie ShawAuthor
Katie ShawSalary:
Competitive
Location:
Watford, Hertfordshire
Position type
Permanent
Area of interest
Marketing
Contract Type
Full Time
County
Hertfordshire
Description
Are you an Ecommerce Trading Executive, maybe you are in a Commercial buying role or you are an Ecommerce enthusiast looking for that next opportunity. Look no further, we're looking for an E-commerc
Reference
46325
Expiry Date
01/01/0001
Related Posts
Teaser
Support FunctionsContent Type
BlogsPublish date
04/27/2018
Summary
I started my eCommerce Merchandising career in fashion, previously working for F&F (Tesco) and New Look. I joined Wickes in September 2017 entering an exciting DIY industry which I found an interest i
by
George Welsh
Let's Do it Right
Let’s embrace the vast range of cultures and experiences within our company Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day Let’s continue to treat everyone fairly and equally, regardless of his or her status
Find out moreLet's Do it Right
Let’s attract and nurture the very best talent at all levels Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Building your careerLet's Do it Right
Let’s attract and nurture the very best talent at all levels Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Building your careerLet's Do it Right
Let’s embrace the vast range of cultures and experiences within our company Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day Let’s continue to treat everyone fairly and equally, regardless of his or her status
Find out more