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Customer Service Assistant

Epsom, Surrey

8.2

  1. Permanent

8/1/2020 12:00:00 AM

26701

More info

Join us at Wickes and you'll join a team that takes a real pride in what they do - pride in our products, pride in our brand but most of all pride in our people.

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.

Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

When it comes to your existing skills and experience, personality is the first thing we look for. We want people who are happy to chat to customers, quick to learn and used to working at pace. So you'll always be positive and keen to do your bit for the team.

Our stores are fast-moving places, open all week. So you'll be happy to work flexible shifts and bank holidays too.

Wickes is more than just the nation's favourite DIY store. We're part of the Travis Perkins Group, one of the UK's top employers. That's why the first thing you'll notice at Wickes is the way everyone pulls together. It's a place where we'll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you've never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we'll make you feel right at home.

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I am Operations Manager at the Wickes store in Watford, Hertfordshire I have always enjoyed working in retail and four years ago I found myself between jobs, so I applied for and accepted a cashier position at Wickes in Uxbridge. I found I loved the company, products, culture and customers and quickly decided I wanted to stay and build my career here. There is no such thing as a typical day for me Depending on which shift I am working each day, I could be opening the store, getting the tills out and ensuring the store is safe and ready to do business. I could then spend the day supervising the shop floor, dealing with customer enquiries, driving a forklift, making sure the store is trading legally, doing key control audits, challenging gaps and standards in the store, warehouse and yard. Another day I could be running the kitchen and bathroom showroom, line managing the Design Consultants to maximise sales from their appointments, keeping the forecast tracker updated before doing the nightly checks and locking up the store for the evening. I love everything, but in particular the sense of challenge and excitement from a situation which puts me outside of my comfort zone, such as a visit from directors, or having to respond to an incident requiring First Aid. I also get a particular sense of satisfaction when I finish work, and I have led my team to ensure the store is looking brilliant - full shelves, correctly labelled and all promo and POS material correctly implemented in full. Make your mark, don't be tempted to blend in, don't be afraid to work hard and seize every opportunity you're offered. Examine your performance throughout the day and ask yourself - "Have I made a difference?", "Did that customer get everything they need to complete their project?", "Would I be happy for my mum to receive service like that?", "Do my team see me as a role model and an inspirational leader?"

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George Welsh

by

George Welsh

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George Welsh