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Marketing & PR

Our marketing and comms teams are passionate about providing a great customer experience.

They also continue to support the development of our Trade, DIY and Design and Installation businesses and are always looking for new ways to broaden the ways we inspire, reach and talk to existing and new customers.

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Areas within the Department 


Core, In Store Comms & Studio

Showroom, PR and social team.

Digital

Customer Experience, Insight & Analysis

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Core, In Store Comms & Studio

One team, Core Communications and Sponsorship manage our partnerships and are responsible for developing comms plans targeting our DIY and Trade customers.

Our In Store Communications team are responsible for the development and production of all printed materials that appear in our stores, this includes, packaging, graphics, POS and publications.

The final team are our In-house Studio responsible for the development of our print comms, social media and internal communications.

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Showroom, PR and social team.

This lean but busy team has a few different areas of responsibility. Right at the top of the funnel, we want to build the Wickes brand by getting customers to re-evaluate us, so they consider us for their next home improvement project or persuading them to use, our brilliant Design & Installation services.

This includes all broadcast communication (TV, VoD, Youtube, radio) as well as social media, brochures & POS. We also look after all consumer and trade PR for the business including the new Community Programme.

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Digital

The Digital Team cover a few different areas of speciality;

The Ecommerce team, run the online store - delivering strong digital sales but also operating as the storefront for our physical stores, showcasing range and services to drive footfall.

Our great Digital Experience team who build content to help, advise, inspire and engage our customers - content ranging from product data and imagery all the way through to inspirational videos and CGI imagery for showroom ranges. At the top of the funnel our Digital Marketing and CRM team are responsible for delivering relevant and personalised marketing to our customers to keep customers visiting our channels as often as possible.

And finally, our Digital Development team is responsible for delivering new digital products and enhancements for customers and colleagues across all of our channels which keep us ahead of the competition.

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Customer Experience, Insight & Analysis

The Customer Experience team aims to understand our customers and develop our experience in ways that will delight our customers. They are passionate about supporting our customers to ensure swift resolutions and great customer experiences.

The Customer Insight team use customer research, behavioural data and market sources to influence and guide the business towards improvement against priorities for customers - to represent the ‘Voice of the Customer’.

Finally the Analysis team seeks to understand changing customer behaviour. And how the different customer groups are changing loyalty, or responding to new initiatives.

I'm incredibly proud to be a part of Wickes. It’s a unique and exciting business and the culture here really stood out to me from day one. In my first week, I was made to feel right at home and everyone was so welcoming and friendly. I could tell it was a business that really cared about its employees and the people here are definitely the heart of the company and its success.

Ella - PR Manager

jobs

Latest jobs

Community Programme Engagement Manager

Salary:

Competitive

Location:

Watford, Hertfordshire

Position type

Permanent

Area of interest

Marketing

Contract Type

Full Time

County

Hertfordshire

Description

We're looking for a passionate Community Programme Engagement Manager to join our Marketing team here at Wickes. This is an exciting and rewarding opportunity to make a difference to charities and org

Reference

46477

Expiry Date

01/01/0001

Katie Shaw

Author

Katie Shaw
Katie Shaw

Author

Katie Shaw
Find out more
TradePro Marketing & Partnerships Manager

Salary:

Competitive

Location:

Watford, Hertfordshire

Position type

Permanent

Area of interest

Marketing

Contract Type

Full Time

County

Hertfordshire

Description

We’re looking for an enthusiastic and highly motivated Trade B2B Marketing & Partnerships Manager to our team.  You’ll manage all elements of the marketing mix for Wickes TradePro, our industry leadin

Reference

46476

Expiry Date

01/01/0001

Katie Shaw

Author

Katie Shaw
Katie Shaw

Author

Katie Shaw
Find out more
Digital Data Manager FTC

Salary:

Competitive

Location:

Watford, Hertfordshire

Position type

Fixed Term Contract

Area of interest

Marketing

Contract Type

Full Time

County

Hertfordshire

Description

We are excited to be recruiting for a Digital Data Manager to join our Support Centre team on a 12-month fixed term basis as maternity cover.  Working as part of the Digital Experience Team, the Digit

Reference

46478

Expiry Date

01/01/0001

Katie Shaw

Author

Katie Shaw
Katie Shaw

Author

Katie Shaw
Find out more
Creative Studio Traffic Manager

Salary:

Competitive

Location:

Watford, Hertfordshire

Position type

Permanent

Area of interest

Marketing

Contract Type

Full Time

County

Hertfordshire

Description

We're looking for a Creative Studio Traffic Manager to join our in-house Studio team.  Based within the Marketing & Digital department and reporting into the Senior Digital Experience Manager; as our

Reference

46427

Expiry Date

01/01/0001

Katie Shaw

Author

Katie Shaw
Katie Shaw

Author

Katie Shaw
Find out more
Marketing Assistant Point of Sale

Salary:

Competitive

Location:

Watford, Hertfordshire

Position type

Permanent

Area of interest

Marketing

Contract Type

Full Time

County

Hertfordshire

Description

Are you ready for your next adventure in POS marketing? Do you thrive in a dynamic retail environment that values collaboration, fun, and inclusivity? If you're seeking a role where the energy is hig

Reference

46392

Expiry Date

01/01/0001

Katie Shaw

Author

Katie Shaw
Katie Shaw

Author

Katie Shaw
Find out more
E-commerce Trading Executive

Salary:

Competitive

Location:

Watford, Hertfordshire

Position type

Permanent

Area of interest

Marketing

Contract Type

Full Time

County

Hertfordshire

Description

Are you an Ecommerce Trading Executive, maybe you are in a Commercial buying role or you are an Ecommerce enthusiast looking for that next opportunity.  Look no further, we're looking for an E-commerc

Reference

46325

Expiry Date

01/01/0001

Find out more
E-Commerce Trading Manager

Salary:

Competitive

Location:

Watford, Hertfordshire

Position type

Permanent

Area of interest

Marketing

Contract Type

Full Time

County

Hertfordshire

Description

We're looking for an e-commerce Trading Manager to join our dynamic and expanding digital team. You’ll be responsible for the day to day trading and optimisation of customer journeys on site. You’ll p

Reference

46234

Expiry Date

01/01/0001

Find out more
View all jobs
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