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Regional Installations Manager

Doncaster, South Yorkshire

Excellent + bonus + benefits

  1. Permanent

9/23/2020 12:00:00 AM

28068

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Wickes are a digitally led, service enabled organisation with a project in every home.


We are thrilled to be recruiting for a Regional Installations Manager to join the team here at Wickes.

This is a field based role covering the Yorkshire area, therefore a degree of flexibility is required.


Key responsibilities:


As a Regional Installations Manager with us you will be responsible for the following responsibilities;

  • To recruit, retain and utilise a network of installation businesses within a determined area.

  • To manage installation standards via monitoring and the application of risk management methodology

  • To ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements.

  • To implement a continuous improvement culture within existing Installation Service levels.

  • To understand and match the needs of our customers, our business and our installers.

  • To support the management of remedial cost control.

  • To provide support to the Store Network, NCSC, our customers and installers.

  • To implement high levels of Customer Service.

  • To drive and improve installation performance through the Store Management and Design Consultant population.


What we are looking for;


  • Previous experience of working in a field based environment

  • Kitchen, Bedroom, Bathroom or Conservatory installation experience

  • Experience of working within the Building Trade

  • Retail / Customer Service Experience

  • Sound understanding of Part P, Corgi, WEEE regulation etc

  • Experience of working in a budgeted controlled environment where costs Vs benefits are considered

  • Proven ability to influence all levels across the business and behave as an advocate of the Installation Service

  • Proven ability to work with and manage third party relationships

  • Technical knowledge to a sufficient level to be able to establish what is a ‘competent’ installation and arbitrate when conflict occurs between customer, installer and store

  • Problem solving abilities and capable of working in a multi layered environment.

  • Customer focused with a proven ability to generate enthusiasm for their work across the business and promote the Wickes brand

  • Full Driving Licence

  • Flexibility in working patterns


What can we offer you?

Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

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