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Wickes are a digitally led, service enabled organisation with a project in every home.
We are thrilled to be recruiting for a Regional Installations Manager to join the team here at Wickes.
This is a field based role covering the Yorkshire area, therefore a degree of flexibility is required.
Key responsibilities:
As a Regional Installations Manager with us you will be responsible for the following responsibilities;
To recruit, retain and utilise a network of installation businesses within a determined area.
To manage installation standards via monitoring and the application of risk management methodology
To ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements.
To implement a continuous improvement culture within existing Installation Service levels.
To understand and match the needs of our customers, our business and our installers.
To support the management of remedial cost control.
To provide support to the Store Network, NCSC, our customers and installers.
To implement high levels of Customer Service.
To drive and improve installation performance through the Store Management and Design Consultant population.
What we are looking for;
Previous experience of working in a field based environment
Kitchen, Bedroom, Bathroom or Conservatory installation experience
Experience of working within the Building Trade
Retail / Customer Service Experience
Sound understanding of Part P, Corgi, WEEE regulation etc
Experience of working in a budgeted controlled environment where costs Vs benefits are considered
Proven ability to influence all levels across the business and behave as an advocate of the Installation Service
Proven ability to work with and manage third party relationships
Technical knowledge to a sufficient level to be able to establish what is a ‘competent’ installation and arbitrate when conflict occurs between customer, installer and store
Problem solving abilities and capable of working in a multi layered environment.
Customer focused with a proven ability to generate enthusiasm for their work across the business and promote the Wickes brand
Full Driving Licence
Flexibility in working patterns
What can we offer you?
Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
You'll be a great fit at Wickes if:
You like working with people
You're happy to help even if it isn't your job
Enjoy working in a team
Watch the video and find out more about inclusion at Wickes
Wickes culture
Wickes’ culture is considered its best kept secret. Explore our values below.
Let’s embrace the vast range of cultures and experiences within our company
Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day
Let’s continue to treat everyone fairly and equally, regardless of his or her status
Let’s attract and nurture the very best talent at all levels
Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours
We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Let’s embrace the vast range of cultures and experiences within our company
Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day
Let’s continue to treat everyone fairly and equally, regardless of his or her status
Let’s attract and nurture the very best talent at all levels
Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours
We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
