Warranty Specialist
Northampton, Northamptonshire
- Full Time
- 39
100940
- Owning the Resolution: You will manage customer kitchen and bathroom warranty cases from start to finish, ensuring every issue is resolved to our high standards.
- Investigating & Planning: You’ll conduct thorough investigations, liaising with stakeholders to agree on a clear plan of action.
- Delivering Quality: By understanding our workmanship guarantees and product warranties, you’ll provide consistent solutions, preventing unnecessary escalations.
- Communicating: Whether by phone or email, you’ll keep our customers informed and provide clear updates, always handling difficult conversations with fairness and empathy.
- Coordinating: You’ll evaluate the work required and arrange for remedial installers through our corrective action process.
- Experience: A minimum of 1 year working in a Warranty or Aftersales environment.
- Skills: Excellent organisational skills, strong attention to detail, and a pacey approach to work.
- Customer Focus: You have excellent customer service skills and can influence outcomes while maintaining a friendly and approachable demeanour.
- Expertise: Solid administration experience and confidence in using Google Docs.
- The Wickes Spirit: You are a fantastic communicator, a tenacious self-starter, and you take pride in protecting both the business and the customer.
- Location: This role is based at our Distribution centre in Northampton and requires on site working 3 days a week.
- Competitive bonus
- Save-as-you-earn scheme
- Private Medical and Life Assurance
- Enhanced contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
You'll be a great fit at Wickes if:
- You like working with people
- You're happy to help even if it isn't your job
- Enjoy working in a team
Watch the video and find out more about inclusion at Wickes
Wickes culture
Wickes’ culture is considered its best kept secret. Explore our values below.
Our culture & valuesOur application process
- Submit your resume
- Answer some questions
- Interview process
- Join us for onboarding
Require an adjustment?
Please contact us if you require any adjustments within the application process.
Contact usPlease note, we would never ask for any form of payment to support a job application or relocation for a role.
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Let’s embrace the vast range of cultures and experiences within our company Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day Let’s continue to treat everyone fairly and equally, regardless of his or her status
Find out moreLet's Do it Right
Let’s attract and nurture the very best talent at all levels Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Building your career