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Assistant Manager / Operations Manager

Hereford, Herefordshire

Competitive £££ + Benefits

  1. Permanent

9/18/2020 12:00:00 AM

28163

More info

Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

The Role...
Similar to an Assistant Manager or Deputy Manager, an Operations Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.

About you...
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

What we can offer you...
As well as a very competitive salary, monthly bonus and a wide range of benefits including a 20% discount, we believe in helping our colleagues build their careers with Wickes. Therefore, we will ensure you are given the right training and skills to run your own store when the time comes. We offer Industry leading apprenticeship programmes that are open to everyone as well as development programmes to help you progress and ensure your customers and colleagues leave with a big smile. 

Apply now!
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I am Operations Manager at the Wickes store in Watford, Hertfordshire I have always enjoyed working in retail and four years ago I found myself between jobs, so I applied for and accepted a cashier position at Wickes in Uxbridge. I found I loved the company, products, culture and customers and quickly decided I wanted to stay and build my career here. There is no such thing as a typical day for me Depending on which shift I am working each day, I could be opening the store, getting the tills out and ensuring the store is safe and ready to do business. I could then spend the day supervising the shop floor, dealing with customer enquiries, driving a forklift, making sure the store is trading legally, doing key control audits, challenging gaps and standards in the store, warehouse and yard. Another day I could be running the kitchen and bathroom showroom, line managing the Design Consultants to maximise sales from their appointments, keeping the forecast tracker updated before doing the nightly checks and locking up the store for the evening. I love everything, but in particular the sense of challenge and excitement from a situation which puts me outside of my comfort zone, such as a visit from directors, or having to respond to an incident requiring First Aid. I also get a particular sense of satisfaction when I finish work, and I have led my team to ensure the store is looking brilliant - full shelves, correctly labelled and all promo and POS material correctly implemented in full. Make your mark, don't be tempted to blend in, don't be afraid to work hard and seize every opportunity you're offered. Examine your performance throughout the day and ask yourself - "Have I made a difference?", "Did that customer get everything they need to complete their project?", "Would I be happy for my mum to receive service like that?", "Do my team see me as a role model and an inspirational leader?"

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George Welsh

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George Welsh

George Welsh

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George Welsh