Job Description
Wickes are a digitally led, service enabled organisation with a project in every home.
Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. It’s an exciting time in Wickes’ history as 2020 will be the year that Wickes demerges from the Travis Perkins group and becomes a FTSE 200 company in its own right.
We are excited to be recruiting for a Product Information Manager to join our head office team on a permanent basis.
The Product Information Manager is accountable for creating, maintaining, governing and reporting the data standards associated with the delivery of world class product data in digital and production channels. Leading a programme of activity to establish great data standards and working cross functionally to implement those standards across the digital and commercial teams for Wickes.
Passionate about the role that great data plays in a great customer experience and the impact that great customer data can have on our commercial KPI’s , the Product Information Manager will build on a great platform to move Wickes forward in standardising and improving product data, product imagery and product copy across our channels.
Key Responsibilities
Establish and maintain best practice for product data management and product imagery management including the creation of templates, reporting and training documentation to maintain agreed and established standards
Create a programme of data improvements and work with the development team to prioritise and implement any data projects
Ensure that all product data is maintained to specified standards and ensure existing product data is updated and refreshed as necessary to reflect a data enrichment plan and product data improvement strategy
Ensure product data templates are created, maintained and updated as necessary with digital best practice and agreed category structures
Provide reports and templates to assist with ongoing data insight and management
Act as the primary point of contact for product data for the Digital and Marketing teams and work closely with the Commercial Operations team
Lead in defining and leading the progress of data-related KPIs and reporting mechanism - tracking data enrichment and improvements vs benchmarked KPIs - share outputs with leadership teams
Provide support, training and education for all functional areas/stakeholders as needed on data standards and good data practice
Supporting the onboarding of new products, suppliers and brands - working where necessary with Suppliers, Digital Teams and Commercial teams to ensure all onboarding is effective and consistent with agreed data standards
Troubleshooting system issues and providing timely resolutions, work with IT to ensure the smooth transfer and loading of product data and imagery
What are we looking for?
Experience of working with Product Management systems and leading product management teams in a high sku volume environment (preferably retail)
Proven communicator, able to influence Technology, Product and customer facing teams - influential and capable of leading change in a complex environment
Strong delivery focus and track record
Competent at building strong relationships and resolving issues
Proficient in acquiring, organising and maintaining large volumes of product data
Highly organised and process focused, with a desire for continuous improvement - great planner and project manager, able to take complex plans and articulate them clearly
Customer focussed with a great attention to detail and tireless in ensuring that high benchmarks for quality are maintained
Preferable:
Experience in delivering end to end PIM migration projects or Product transformation initiatives
Experience in delivering product data across digital and non-digital channels
Leadership of a team of more than 3 direct reports
Knowledge of data analytics packages (e.g SQL, GA)
We offer excellent benefits that help make Wickes a great employer including:
20% company discount
25 days holiday, (with option to buy 5 days more)
Company bonus scheme
Pension scheme
Save As You Earn scheme
Buy As You Earn scheme
Childcare vouchers
Life Assurance
Health & Wellbeing, including Employee Assistance Programme
Financial Education & loans
Rewards & discounts with over 1,000 retailer offers available
Colleague recognition awards