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Stephen, Operations Manager

George Welsh our consultant managing the role

I am Operations Manager at the Wickes store in Watford, Hertfordshire

I have always enjoyed working in retail and four years ago I found myself between jobs, so I applied for and accepted a cashier position at Wickes in Uxbridge. I found I loved the company, products, culture and customers and quickly decided I wanted to stay and build my career here.

There is no such thing as a typical day for me Depending on which shift I am working each day, I could be opening the store, getting the tills out and ensuring the store is safe and ready to do business. I could then spend the day supervising the shop floor, dealing with customer enquiries, driving a forklift, making sure the store is trading legally, doing key control audits, challenging gaps and standards in the store, warehouse and yard. Another day I could be running the kitchen and bathroom showroom, line managing the Design Consultants to maximise sales from their appointments, keeping the forecast tracker updated before doing the nightly checks and locking up the store for the evening.

I love everything, but in particular the sense of challenge and excitement from a situation which puts me outside of my comfort zone, such as a visit from directors, or having to respond to an incident requiring First Aid. I also get a particular sense of satisfaction when I finish work, and I have led my team to ensure the store is looking brilliant - full shelves, correctly labelled and all promo and POS material correctly implemented in full.

Make your mark, don't be tempted to blend in, don't be afraid to work hard and seize every opportunity you're offered. Examine your performance throughout the day and ask yourself - "Have I made a difference?", "Did that customer get everything they need to complete their project?", "Would I be happy for my mum to receive service like that?", "Do my team see me as a role model and an inspirational leader?"