Can do spirit
- First response is never ‘no’, ‘we’ve done it before’, ‘it won’t work’
- Move at pace and take a risk (mistakes are okay to make and learn from)
- Go the extra mile for customers and do everything we can to give them what they want
- Take the initiative and try new things
Humility
- We don’t have all the answers (we’re not arrogant)
- We look for learnings
- We ask and listen
- We’re honest with ourselves and each other
- We own up to mistakes and share learnings
Winning
- Strive for our targets and do everything possible to reach them
- Celebrate and share success
- Achieve with pride
- Take your colleagues with you
- Accept that things will go wrong and move on positively
Be at your best
- Make every day like it’s your first day in the business
- Strive to be your best every day
- Walk the talk – never ask anyone to do something you’re not willing to do
- Always strive to improve
- Learn every day
Authentic
- Don’t be anything but you
- Be real and honest
- Have respect for the people you work with
- Have the courage to face into tough conversations with respect and empathy
- Be consistent
