Customer Service Administrator (home based)

Wickes are recruiting for a Customer Service Administrator to join our Installations Team situated in Northampton. The Customer Service Administrator role is being recruited on a fixed term contract basis. Wickes are always on the look out for talented and engaging individuals to join the business so there is potential this will offer further opportunities within the business to aid career development and growth. Not only does the Installations Team have a warm and engaging approach to work, the Customer Service Administrator role also has the ability to be home based.

Role Purpose

• To assist in the efficient operation of the Wickes Installation Apprenticeship programme to ensure that all administrative elements are delivered individually and as a team.

Key Accountabilities

Responsibilities will include but will not be restricted to: 

• Provide Administrative support to the Operations Manager

• Provide Administrative support to the Apprenticeship Team Leaders

• Maintain paperwork and computer systems

• Set up of Apprentices personal records

• Maintain all apprentices records accurately and efficiently

• Maintaining all data on apprenticeship trackers accurately and efficiently

• Managing email correspondence

• Managing all hotel bookings and meeting room bookings within the apprenticeship programme

• Ensure ordering of all new apprentices requirements are completed within timescales and accurately

• Managing apprentices within the apprenticeship programme with mileage claims to ensure all claims are accurate

• Support the apprenticeship recruitment process

• Support and manage recruitment paperwork for new starters

• Support with planning and execution of administrative element of the apprenticeship programme

• Support with other operational needs of the Service Centre and Quality Control Team as deemed necessary by the business

• Liasing with external suppliers, booking training sessions and apprentice block release dates

• Providing Operations Manager with accurate data on apprentice progress, equipment costs and expenses

Requirements

• Outstanding communication and interpersonal abilities

• Excellent organisational skills

• High level of accuracy and detail

• Good level of computer based skills

• Familiarity with administrative principles

• Multi-tasking and time management skills, with the ability to prioritize tasks

• High level of personal resilience and agility at all times

• Ability to work as a part of a team

• Willingness to travel when required to attend meetings

• Able to work from home when required by the business 

• Interest in own learning and development and desire to grow within the business

Difficulties and Demands of the Role

• Constantly improving our administrative processes to ensure they meet the apprenticeship programme requirements

• Organisation skills and systematic approach to ensure efficient and effective administrative support

• Accuracy in all tasks

• Working with remote stakeholders both internal and external

Typical Decisions Made By The Job Holder

• Escalation of issues to relevant management

• Authority to challenge Team Leaders when administrative requirements are not adhered to or timescales not met

• Make recommendations to the administrative ways of working