We are looking for a Data Analyst to join our Kitchen & Bathroom Data Reporting Team based in Northampton. This role focuses on continuous improvement, both within the role itself and through reporting outputs and projects. The successful candidate will work with the customer experience team to develop improvements and create reporting mechanisms to track the impact of these changes. The goal is to drive operational efficiency gains, enhance customer satisfaction, and reduce costs.
This role is Mon-Fri, with hybrid working.
Key Responsibilities:
- Responsible for the collation of data, sorting, studying/analysing, report creation and development, preparation, circulation and evaluation of sales, delivered sales and financial reports. This role will also require data entry by the job holder.
- To support the development of business cases, specific report writing, budgeting preparation and ROI cases ensuring a return on capital will be achieved (where necessary).
- To track remedial spend (by associated areas) to within agreed expenditure limits and ensure spend is analysed.
- To ensure that costs are apportioned and where appropriate cross charged to other departments and suppliers. Where necessary, visits and/or discussions will be held to discuss root cause and impact.
- To support the compiling of monthly performance Reporting Analysis and Board reporting.
- To analyse, in detail, the performance of the stores, Installers and Installation Managers’ to identify trends, provide lead and lag indications of success and to provide data that allows a change of direction, if required.
- To support post implementation review of new initiatives to ensure they are performing as intended.
- To understand the risks and opportunities associated with installation data and financial management and make sure these are fed back and reflected in forecasts.
- To use data from stores and Customer Service to meaningfully inform the department to make future decisions.
- Contribute to the maintenance and development of our installer database
- To ensure we continue to deliver competitive pricing integrity through competitor indexing, commercial analysis/benchmarking, forecasting and impact modelling of price changes.
- Maintain competitor price trackers and report updates on a regular basis.
- To work cross-functionally to develop and implement initiatives in support of the company strategy and business plan
- To liaise with both internal and external stakeholders to support DIFM Reporting Team processes and ways of working
- Understanding the operational needs and business goals of the company
- Collecting relevant data from within the company and from clients
- Creating databases for data storage and future access
- Adhering to company policies and legal requirements in relation to data collection
- Analysing data through a variety of statistical methods and models, from spreadsheets to graphs
- Tracking the progress of operational changes that are implemented across the company through key performance indicators
- Contribute to enhancing existing reports to increase efficiency and effectiveness
- Work closely with operational leads to verify and communicate accuracy of data
- Document and develop new data processes
What are we looking for:
- Work experience as a reporting analyst or in related field (1 year minimum)
- Google Sheets experience
- Full working knowledge of the Microsoft platform
- Educated to degree level with spreadsheet and analytical skills
- Experience within an Installation retail/service/commercial function
- Good attention to detail, process driven and methodical
- Flexibility and the ability to work on more than one task
- Excellent communication skills, both verbal and written
- Experience using statistical and database software
- Strong analytical and problem-solving skills
- Strong multitasking and time management skills
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes
- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
