Data and Reporting Manager

Wickes are a digitally led, service enabled organisation with a project in every home.

Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?

If the answer to all the above is a ‘yes’, then look no further as Wickes is the place for you!

We are looking to recruit a Data and Reporting Manager to effectively lead the DIFM (Do It For Me) proposition across all aspects of reporting and data analysis; liaise between internal and external customers, third party suppliers, our network of stores and distribution teams to successfully action any requests in support of the installation service.

Key Accountabilities:

• Lead the creation and delivery of a reporting framework across installations, working in collaboration with the Field and Central Operations teams

• Manage daily reporting of departmental and company performance, trackers and returns as required to support achieving SLAs and targets 

• Ensure senior management have robust reporting and analysis required to make informed decisions

• Track and monitor department performance using internal reporting systems, trackers and agreed processes

• Work cross-functionally to develop and implement reports in support of the Installation strategy and DIFM business plan across the wider business

• Provide ad hoc analysis and reports, as appropriate to Senior Management, as required

• Ensure monthly performance reporting analysis and Board reporting are produced in a timely manner

• Support the cost of failure opportunity across the department

• Lead by example and support the development of the team to be more commercially aware

• Demonstrate leadership behaviours across the team; manage and motivate employees to deliver high performance results

• Ensure the team’s resources and workloads are being effectively utilised, delivering within agreed timescales

• Lead, coach and manage the team’s development ensuring each has their own personal development plan

• Ensure that the appropriate structure, systems and processes are in place for effective data handling, management and ongoing improvement 

• Analyse data for possible inconsistencies that may skew analytical results; highlighting any risk and mitigation to Senior Management and Customers

• Apply best practices when storing, organising, cleaning and mining data

• Ensure that the department’s data management protocols are in line with regulatory standards

• Ensure plans in place to cover holiday and a robust succession plan to maintain continuity  of reporting requirements to mitigate business risk   

What are we looking for:

• Minimum of 18 months experience of managing and supervising reporting orientated teams

• Planning and forecasting team resource requirements

• Able to understand trends and environmental impacts to communicate and forecast business performance and risks

• Able to communicate and create comms ref data insights relevant to stakeholder   

• Multiple IT Systems

• Working with digitised platforms, apps and other technology in a similar role

• Knowledge of reporting and basic formulas 

• Knowledge of google and basic functions

• Using own initiative, working at pace to tight deadlines

• Ability to work collaboratively and lead in a fast-changing and flexible environment

• Ability to review and analyse data and create reports as required 

• Good numeracy skills and commercial awareness

• Effective communication including listening skills

• Interpersonal skills- able to build strong working relationships quickly

• Ability to lead,develop, coach and mentor team

• Strong analytical skills

• Ability to build reports to mitigate risk for the business

• Ability to understand operational challenges and issues and to help to deliver profitable / scalable / operational solutions

• Ability to assess and mitigate risk for the business

• Prioritise workload and determine appropriate course of action

• Ability to work collaboratively and carry out tasks effectively

• Foster an environment of teamwork to ensure all reports are delivered on time

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us 

We’ll also equip you with a benefits package that includes 

• Competitive bonus

• Save-as-you-earn scheme

• Private Medical and Life Assurance

• Contributory pension scheme

• Colleague discount 

• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working. 

About Us: 

Wickes is a multi-channel retailer operating in the home improvement market.  With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.  

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Please note: All offers of employment are subject to DBS / background checks