Wickes are a leading household name known for their expertise in the home improvement industry.
We are a digitally led, service enabled organisation with a project in every home. Our aim is to help the nation feel house proud.
We deliver this through our high quality range of kitchens, bathrooms, home offices combined with outstanding Design and Installation services
Do you want to work in a role where the work you will do is absolutely critical to support the whole customer experience?
Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team?
Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?
If the answer is yes, then Wickes is certainly the place for you!
We are looking for a number of data and reporting analysts to join our growing team who provide vital reporting and information to join up the end to end customer experience, helping Wickes to deliver an industry leading experience for their customers.
Activities within the role are varied, but this role offers direct experience within the customer experience, contact centre and distribution teams and provides the opportunity to take ownership of data and reporting which is critical to enabling us to stay in touch with our customers, keeping them updated on events and impacts to their project.
Don’t worry if you do not have specific experience within data and reporting within our sector, whilst specific experience could be an advantage, this is an opportunity to bring your skills into a different role and develop your career with Wickes
In return we ask you to bring established Excel skills, coupled with strong analytical skills, attention to detail and an ability to identify and track trends. Alongside this you will have the energy to thrive in an environment where no day is the same, a ‘can-do’ attitude, attention to detail, strong communication skills alongside good numeracy.
It is those core skills that we are looking for coupled with the drive and ambition to make a difference.
What can we offer you?
A compelling OTE package - this role includes a monthly bonus of up to 15% of base salary, based on performance across the customer experience and distribution teams
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. In fact - the reason we are growing and recruiting into this team is to replace colleagues who have moved onto new opportunities in other areas of our business.
We’ll also equip you with a benefits package that includes
- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
Hybrid Working - We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.5Bn across 232 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
"Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.”
