Here at Wickes we are now recruiting for an exciting new role in the Wickes digital team.. Our new Ebay Store Manager will be pivotal in setting up and running our new channel due to launch in early 2022. If you are well organised, customer focused and excited about building a new sales channel for our growing business this is a brilliant opportunity to develop your career and skills further.
What's involved:
Currently in the early project stages in late 2021 we will shortly select our ideal Wickes range for ebay. Working alongside the project team in commercial, Supply Chain, Customer services, Digital and Finance and with our IT partners you will help design the ebay business for Wickes and get us ready for launch in early 2022. Once the trial stage is live you will be key to optimising the experience for customers and the selling opportunities for Wickes.
The Project will implement a new sales channel:
We will sell Wickes stocked in products on ebay and deliver to customer locations from the MCFC and store locations
We will select and build a cost effective and profitable range
We will work with outside parties to prepare the range and products to make it ebay compatible
Key Accountabilities:
Acts as a conduit between the project and the key functional areas impacted by this project ensuring that the Functional Stakeholders and teams are kept informed of developments through project and trial stages.
Provides leadership and support to the project team so that key activity for a successful ebay store is carried out as planned
Supports all aspects including:
Project stage
Supports any workshops designed to understand or develop processes for the new shop.
Communicating progress to the business areas on a regular basis in support of the project.
Facilitating any local user testing in later phases in the project alongside IT resources with responsibility to coordinate / lead and feedback on UAT related to their business area"
To learn any key ebay processes that will be needed to support the new store
Advises and supports the roll out planning and implementation stages for the shop alongside the project team.
Working with the project Team to drive smooth adoption and acceptance of the new product and any benefits realisation.
Attend and actively support the project Implementation meetings hosted by the project manager
Support ad-hoc Project activities as requested.
Trial/ Go Live stage
Works closely with the commercial and availability teams to range the channel for success
Optimises sales on a daily basis through our ebay partners, tools and our marketing opportunities
Supports the customer experience by responding to positive/ negative feedback on the ebay store.
Agrees any ongoing advice to operations on volumes and sales and how this might impact operational delivery of order processing etc.
Represents the store/channel as the face of ebay at Wickes.
Principal working relationships
Internal
Project Manager- setting up the ebay store ready to trade.
Commercial and Product availability teams- Range and availability performance
Finance teams- Tracking and understanding sales and profit performance
Product data- Supporting and championing good product data for the selected range.
Some work with IT to help outline the key requirements for the system changes.
ebay- agreeing the launch activity and subsequent marketing opportunities.
Building 3rd party relationships with new suppliers e.g. Feed Providers.
Senior stakeholders across the business- Sharing progress and performance.
Support the Sponsor with any specific operational needs or questions
Person Specification
A working knowledge of Retail/online selling.
Good organisational or project management skills- well organised.
Good communication skills and able to communicate effectively with senior management across all levels of the Company if needed.
Able to work independently at times
Interested in channel performance and looking for improvement ideas.
A team player.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
We have recently re-opened our Support Centre in Watford, where our Digital team are based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks.
"Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.”
