HR Assistant

This is an incredibly exciting time to be joining Wickes as we embark on this journey in becoming our very own Plc. As a result of this, our HR department is looking to expand and we are pleased to announce that we are recruiting for two HR Assistants to join our brand new shared services department, based in Northampton.

This role will have the responsibility for resolving low level queries submitted by colleagues and/or line managers, as well as undertaking some payroll and HR administrative tasks. The HR Assistants’ time will be split between shared service calls, HR portal queries and administration.

Key Accountabilities:

• Working to SLAs be first point of contact for colleague & line manager queries either taking it to resolution or escalation to SME (including outsourced providers) - contact could be through the HR Portal, telephone or external email.

• Administer employee lifecycle events such as maternity, paternity leave liaising with specialist teams where appropriate e.g. payroll, SDWorx.

• Generate employment contracts from HR System and upload to candidate portal.

• As part of resolving queries, educate colleagues and Line Managers in self help tools available.

• Support CoSec department to process employee subject access requests.

• Provide support to Reward and Benefits Administrator to process benefits such as childcare vouchers, cycle to work, eyecare vouchers and liaise with 3rd party providers as necessary.

What are we looking for:

• Experience of a HR admin/assistant role

• Ideal if worked in a customer service/Ask HR service environment but not essential

• Strong customer service orientation

• Engaging with strong communication skills (verbal & written)

• Technology skills (working with HR portal & ticketing tool)

• Strong interpersonal skills at all levels

• Strong attention to detail

• Basic transactional HR knowledge

• Able to resolve queries but knows when to escalate

What can we offer you:

Wickes’ culture is second to none; it's a collaborative, down to earth, fun and exclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we will make you feel right at home.

Please note: All offers of employment are subject to DBS / background checks.