Here at Wickes we are looking to recruit a HR Services Advisor to join our Shared Service Team.
The HR Services Advisor will be responsible for resolving queries raised by managers and colleagues through our HR Portal, on the phone or by email. In addition, The HR Services Advisor will also spend time on completing HR Administration tasks such as generating and uploading employee contracts.
Overall, the HR Services Advisor’s time will be split between HR Services calls, portal queries and administrative duties.
Key Responsibilities:
Working to SLAs be first point of contact for colleague & line manager queries either taking it to resolution or escalation to SME (including outsourced providers) - contact could be through the HR Portal, telephone or external email
Using the online ticketing system, maintain accurate records of calls with colleagues and managers to support effective query resolution
As part of resolving queries, educate colleagues and managers in self help tools available
Complete HR Administrative tasks such as employment references, approving new starters and contract changes. Uploading new contracts for colleagues
Take part in continuous improvement activities to maintain and improve performance of the team, and the experience of colleagues and managers using the service
Generate employment contracts from HR System and upload to candidate portal
Process benefits such as cycle to work, eyecare vouchers and liaise with 3rd party providers as necessary.
What are we looking for:
Experience of a HR admin/assistant role
Ideal if worked in a customer service/Ask HR service
Experience of managing high volume of queries through various channels
Able to resolve queries, sometimes complex, by asking relevant questions
Studying toward CIPD qualification
Passion for great customer service
Engaging with strong communication skills (verbal & written)
Technology skills (working with HR portal & ticketing tool)
Strong attention to detail
Knowledge of using a ticketing system to log and manage queries
An ability to multitask to switch between multiple systems while helping customers and also switch channels frequently – e.g. from the phone to email
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Annual bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.6Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks
