Installation Services Manager - Central Area

Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

The role we're recruiting for:

• To recruit, retain and utilise a network of installation businesses within a determined area.

• To manage installation standards via monitoring and the application of risk management methodology,.

• To ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements.

• To implement a continuous improvement culture within existing Installation Service levels.

• To understand and match the needs of our customers, our business and our installers.

• To support the management of remedial cost control.

• To provide support to the Store Network, National Customer Service Centre, our customers and installers.

• To implement high levels of Customer Service.

• To drive and improve installation performance through the Store Management and Design Consultant population.

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What we are looking for:

• Previous experience of working in a field based environment

• Kitchen, Bedroom, Bathroom, Tiling, Flooring or other installation experience

• Retail / Customer Service Experience

• Sound understanding of Part P, Gas Safe, Asbestos, CDM regulation etc

• Experience of working in a budgeted controlled environment where costs v benefits are considered

• Proven ability to influence all levels across the business and behave as an advocate of the Installation Service

• Strong leadership skills and proven experience

• Proven ability to work with and manage third party relationships

• Technical knowledge to a sufficient level to be able to establish what is a ‘competent’ installation and arbitrate when conflict occurs between customer, installer and store

• Problem solving abilities and capable of working in a multi layered environment.

• Customer focused with a proven ability to generate enthusiasm for their work across the business and promote the Wickes brand

• Full Driving Licence

• Flexibility in working patterns

What we can offer you?

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.

And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.

Vacancy Reference #44291