Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
The Role...
Providing in house technical knowledge on the full range of kitchen and bathroom installation queries to support full resolution for the customer, whilst maintaining service level agreements. Providing insight into root cause to alleviate pinch points and conduct agent up-skilling on key areas of technical/Installation knowledge to promote confidence and promote first stage resolution.
This position is located located in Clydebank.
About you...
We are looking for someone who can effective communicate; be able to build strong working relationships quickly; have the ability to coach and mentor agents on an ad hoc basis; ability to deliver technical training in an engaging and meaningful way whilst having strong analytical and team building skills.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.
Apply now!
* Salary dependant on experience.
