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Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
About the Role:
An opportunity has arisen to join the MCFC team as PM Line Manager. Now as we build for further growth the role will help us drive customer satisfaction and deliver otif . The role will work with the fellow Line Manages, reporting directly into the Op’s Manager. You will also engage senior stakeholders giving updates on new efficiencies & ideas as well as periodic updates on performance measures/kpi.
Who are we looking for?
Someone with Management experience already working at Line Manager level.
Any 5 out of 7 working rota
Enthusiastic approach to work, “can do attitude!”.
Flexible, Organized, strong planning skills.
Someone who can motivate, influence and develop their Team.
Focus on continuous improvement.
Strong Ecommerce experience.
Customer Satisfaction focused
Key Accountabilities:
Working to challenging KPI’s, understand and produce own KPI’s that demonstrate control of the operation, effective target setting and measurement
Set daily targets for achievement across designated sections. Plan and control weekly labour requirements for assigned section / sections ensuring sufficient capability to meet the fluctuating workload. Identify and react to potential problem areas within the section / sections which may require further reporting including both financial and trend analysis.
Liaise with Senior Managers to ensure operational targets are identified, that regular measurement is taken against these targets and that remedial action is taken as appropriate.
Develop a highly motivated team of potential leaders by encouraging open communication and holding regular briefing sessions and chairing minuted operational meetings as required.
Ensure all Health and Safety Legal requirements are met and adhered to.
Liaise with other shifts when required to ensure continued efficiency and better service levels as appropriate.
Ability to understand volume fluctuation and to alter shift resource and headcount in order to accommodate changing volume.
Creation, ownership and delivery of continual improvement of operational processes and practices within the operation.
"Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview."
You'll be a great fit at Wickes if:
You like working with people
You're happy to help even if it isn't your job
Enjoy working in a team
Watch the video and find out more about inclusion at Wickes
Wickes culture
Wickes’ culture is considered its best kept secret. Explore our values below.
Let’s embrace the vast range of cultures and experiences within our company
Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day
Let’s continue to treat everyone fairly and equally, regardless of his or her status
Let’s attract and nurture the very best talent at all levels
Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours
We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Let’s embrace the vast range of cultures and experiences within our company
Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day
Let’s continue to treat everyone fairly and equally, regardless of his or her status
Let’s attract and nurture the very best talent at all levels
Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours
We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
