Operations Manager (Corrective Action) - National Role job in Northampton, Northamptonshire

This vacancy has now expired. Please see similar roles below...

ROLE PURPOSE

Lead, manage and mentor the Corrective Action Team within the Installation function.
Manage a cohort of Managers to deliver high standards of internal and external customer service
Ensure company policies, procedures and Health & Safety requirements are followed by all colleagues
Maintain positive relationships with all stakeholders to ensure service effectiveness
Develop programs to improve technical and customer service skills across the teams

PRINCIPLE ACCOUNTABILITIES

Complete robust forecasting and capacity planning to ensure the teams are adequately resourced
Monitor and control costs to ensure delivery of targets within the agreed budget
Identify any skills gaps in the team and undertake a recruitment programme to support this
Support the Quality Team with maintaining all departmental contracts, ways of working and documentation
Support the Apprenticeship Team with the development of graduates through the CAT Team where appropriate Collaborate with Field Installations department as required in order to support the wider management and development of the Wickes Approved Installer Network
Complete a training needs analysis across the teams to ensure all members are adequately trained
Ensure key performance indicators are in place and service level agreements are monitored
Work cross-functionally to develop and implement initiatives in support of the Installation strategy and DIFM business plan
Address internal and external customer queries, investigate and resolve issues; feedback proactively
Act as liaison with the Field Installations department, keeping them up to date on service performance
Track and monitor team performance using internal reporting; coordinate performance review activities for all colleagues

QUALIFICATIONS & EXPERIENCE

Experience of managing field based teams at a senior level in the services sector within the last 12-18 months Google related platforms e.g sheets, docs, slides, forms 2
Responsibility for influencing and motivating others to contribute to the goals and success of the team and wider organisation
Execution of business plans and objectives aligned to the wider business strategy
Responsibility for cost containment
Responsibility for risk assessment and mitigation within an organisation
Working within different teams and understanding a variety of roles and responsibilities
Working on projects and used to taking ownership of own streams whilst demonstrating flexibility an and collaboration when required
Working with digitised platforms, apps and other technology in a similar role

SKILLS & ABILITIES

Strong literacy and numeracy skills with the ability to create reports and analyse data
Ability to work in an environment of rapid change and demonstrate strong resilience to uncertainty
Ability to adjust own approach according to others style in order to maximise output
Excellent planning and organisation skills and the ability to prioritise and complete multiple tasks to agreed timescales
Willingness to take responsibility, own tasks and deliver on time
Ability to work quickly, with excellent attention to detail, a high level of accuracy and a methodical approach, even under pressure
Ability to use own initiative and take proactive actions to resolve problems
Ability to work within a cross functional team
Able to listen to feedback, learn and adapt on style accordingly
Flexible approach to working methods
Committed to continued personal development and progression

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.

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Related Jobs

Customer Warranty Specialist

Salary:

Competitive + Bonus + Salary

Location:

Northampton, Northamptonshire

Position type

Permanent

Hours

Area of interest

Customer Services (Installations/NCSC)

Contract Type

Full Time

County

Northamptonshire

Description

We are currently recruiting a Customer Warranty Specialist to join our brand new team based in our Northampton office. As a Warranty Specialist, you will be responsible for owning, managing and resolv

Reference

99180

Expiry Date

01/01/0001

Find out more

Operations Manager (Corrective Action) - National Role

This vacancy has now expired. Please see similar roles below...

Wickes culture

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