We’re looking for a Process and Policy Coordinator to join the Cost Team.
The purpose of the role is to be the store operations expert on all processes, policy and procedure. You’ll ensure all operational processes and policies are documented and visible to the business and they are maintained and up to date. You’ll identify any risks through lack of process or policy ensuring these are closed. You’ll also make sure that any new system, process or project that’s launched is documented and available to the business. You’ll be responsible for owning, updating and managing Wixapedia.
Key Accountabilities:
Ensure all policies and processes are fully documented and visible to stores through Wixapedia
Regularly review Wixapedia to ensure that it is fit for purpose, old outdated material removed and updated in a timely manner
Liaise with the project team and the wider business on new initiatives and processes to ensure that they all launch with a documented process in Wixapedia.
Brief the PP team and store operations on any relevant process changes or new processes
Work with the wider team and stores to fully understand each process end to end to ensure compliance accuracy and remove questionability in our documents
Identify what processes are no longer relevant or could be reduced or removed to aid efficiency within our stores either through labour or cost savings
Ensure all new, updated, removed processes and policies are effectively communicated to stores and the company
Test and gather feedback from policies and processes to ensure they are fit for purpose before launch
What are we looking for:
GCSE Maths / English
Worked in a customer facing, fast paced environment
Excellent planning, time and project management skills
Good listening skills and an effective communicator
Able to remain calm under pressure
Good punctuation and grammar skills
Ability to coach and develop others
Takes initiative
Good presentation skills
Excellent understanding of Wickes processes and policies
Team player
Flexible work pattern
Mobile / has a driving licence and transport
Enthusiastic and self motivated
Confident and outgoing
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
You’ll work from our Support Centre in Watford, where our team are based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form
