Wickes are a digitally led, service enabled organisation with a project in every home.
Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?
If the answer to all the above is yes, then Wickes is the place for you!
We are looking to recruit 4 Quality Control Auditors to effectively support the DIFM proposition across all aspects of Quality Control; liaise between internal and external customers, third party suppliers, our network of stores and distribution teams to successfully action any requests in support of the installation service.
This role would be based in our SDC in Northampton, however if you have your own equipment then there will also be the opportunity to be able to work from home.
Key Accountabilities:
Supporting the delivery of all Installation processes and procedures, ensuring they comply with Manufacturers Instructions, British Standards, Legal, Health & Safety and HMRC requirements
Supporting the delivery of standard operating procedures and processes across Installations
Working cross-functionally to develop and implement initiatives in support of the Installation strategy and DIFM business plan
Supporting the quality control service across Field Operations, ensuring each Division is appropriately trained and has access to the required documentation
Implementing a continuous improvement culture within existing Installation service levels
Helping to develop the Installation team to add value and minimise business risk across the installer and customer journey
"Collaborating with Project AMIE in the support, delivery of inductions and training to our new Installers within the recruitment process, in order to maximise Installer utilisation and meet annual delivered sales targets"
Escalating as appropriate identified incidents/issues on site that impact quality, integrity, housekeeping and safe working practices
Monitoring and reporting on the quality of installations undertaken in our customers’ homes, completing all required documentation in full and to specific KPIs
Performing regular inspections and reviews to ensure installers adhere to quality and safety policies
Assisting with the development of company policies, processes and procedures
Conducting or assisting with regulatory and quality training sessions
Preparing and maintaining quality management documentation and reports
What are we looking for:
Worked within the Services Sector within the last 12 months or within a similar Quality role
Working with digitised platforms, apps and other technology in a similar role
Using own initiative, working at pace to tight deadlines
Working within different teams and understanding a variety of roles and responsibilities
Working on projects and used to taking ownership of own streams whilst demonstrating flexibility when required
Good numeracy skills and commercial awareness
Effective letter writing and report compilation
Effective communication including listening skills
Ability to follow instructions and produce accurate work
Ability to assess and mitigate risk for the business
Problem solving and decision making
Prioritise workload and determine appropriate course of action
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks
Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.
