We are looking to recruit a Reporting Specialist to join our Installations Data Team in Northampton. The successful candidate will be expected to provide reporting and data loading support primarily for the Customer Service Account and Experience teams, that will enable efficiencies, cost reduction, improved performance and improved Customer experience.
Working Pattern: 7am-4pm: Monday, Wednesday & Thursday in the office. Tuesday and Friday WFH (please note this may be subject to change during the probation period).
Key Responsibilities:
To provide relevant and timely information to key stakeholders that will be used to improve performance, make efficiency gains, reduce cost to serve and improve Customer experience.
To co-ordinate and consolidate delivery/services data from all fulfilment sources.
To complete data loading and the issuing of order related communications.
To ensure all work is completed accurately, following the approved process and to the required standard.
To effectively prioritise workload to ensure all tasks are delivered to their deadline
To support UAT activity when required.
To be able to accommodate ad-hoc requests and seasonal peaks.
What are we looking for:
Good standard of literacy and numeracy.
Medium to advanced google, excel and database management
At least 1 years relevant work experience in a contact centre reporting environment
Collaboration within a team structure to produce high quality output at pace
Strong analytical skills, being able to identify and track trends.
Experience of working in a similar role, ideally for a multi channel retailer or contact centre or distribution environment.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
