Wickes are a digitally led, service enabled organisation with a project in every home.
Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?
If the answer is yes, then Wickes is certainly the place for you!
We are looking to recruit a Reporting Specialist to join the team in Northampton. The purpose of this role is to provide reporting and data loading support primarily for the Customer Service Account and Experience teams, that will enable efficiencies, cost reduction, improved performance and improved Customer experience. This role will be providing essential data support that enables us to stay in touch with our customers, keeping them updated on events and impacts to their project.
Key Accountabilities:
To provide relevant and timely information to key stakeholders that will be used to improve performance, make efficiency gains, reduce cost to serve and improve Customer experience.
To provide relevant and timely information to key stakeholders that will be used to improve performance, make efficiency gains, reduce cost to serve and improve Customer experience.
To complete data loading and the issuing of order related communications.
To ensure all work is completed accurately, following the approved process and to the required standard.
To effectively prioritise workload to ensure all tasks are delivered to their deadline.
To support UAT activity when required.
To be able to accommodate ad-hoc requests and seasonal peaks.
What are we looking for:
Good standard of literacy and numeracy.
Medium to advanced google, excel and database management
At least 1 years relevant work experience in a contact centre reporting environment
Collaboration within a team structure to produce high quality output at pace
Strong analytical skills, being able to identify and track trends.
Experience of working in a similar role, ideally for a multi channel retailer or contact centre or distribution environment.
Experience of Zendesk reporting and Voicesage and Business Objects.
Enthusiastic individual who will engage and flourish in a people centric business.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
