Service Delivery Team Leader (Installation Apprenticeship)
Excellent + bonus + benefits
9/28/2020 12:00:00 AM
Wickes are a digitally led, service enabled organisation with a project in every home.
We are recruiting for a Service Delivery Team Leader to manage the day-to-day operational activities of the Installation Apprentices to ensure the effective delivery of the Apprenticeship Programme in line with the Apprenticeship Standard.
Ensure all new apprentices have the necessary support and guidance in all aspects of their work.
Maintain regular communication with our training providers to ensure that their expectations are met and that the apprentices meet their learning requirements.
Manage both internal and external relationships with suppliers and other stakeholders.
Support with planning and project managing the delivery of the apprenticeship programme, ensuring this is delivered on time, to budget.
Support with recruitment campaigns, apprentice inductions and all internal training requirements.
Weekly monitoring of apprentice development against agreed SLAs to ensure that targets are achieved or exceeded.
Ensure that the Installer profile is appropriate i.e. that apprentices are utilised effectively and that relevant on site training and development is being maintained in accordance with the Apprenticeship Standard.
First point of contact for identifying, monitoring and recording the immediate operational management of issues such as holidays, performance, timekeeping and absence, in line with company procedures.
To act as the next level of escalation for queries defined under the Apprenticeship Agreement and Apprenticeship Placement Contract.
Establish and maintain appropriate management information systems which deliver accurate learner records and high quality performance reports.
Provide information as appropriate to the Installation Director and Senior Management regarding on site activity and service performance, risks and impacts for the purpose of improved service delivery.
Act as an ambassador in conjunction with the Quality Manager to support and drive our Legal and Health & Safety policies in line with company/department procedures and standards.
Provide effective mentorship, advice and guidance to apprentices to ensure successful outcomes.
Attend on site apprentice assessments as and when required inline with the Apprenticeship Standard.
Support with other operational needs of the Central Operations Team as deemed necessary by the business.
What are we looking for?
Ideally a minimum of 12 months experience of supervising a service orientated within an Office Support environment.
A proven ability to communicate effectively at all levels across a variety of stakeholders.
Able to demonstrate a flexible approach in terms of personal style when dealing with complex scenarios.
Proactive and able to gain credibility quickly by dealing with ambiguity and short term decision making.
Experience using bespoke company computer systems and confident navigated integrated systems.
A proven ability to effectively supervise day-to-day operational issues for an operational team.
Demonstrate a team ethos and awareness of the impact of their role on the overall running of the Installations service.
High level of personal resilience and agility at all times.
Proven ability to coach colleagues in line with individual development plans and organisational needs.
Interest in own learning and development and desire to grow within the business.
Willingness to travel when required to attend meetings with apprentices, training providers, installers, suppliers or other members of the Installation Team.
Able to work from home when required by the business.
Some overnight stays may be required.
What can we offer you?Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
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