Wickes are a digitally led, service enabled organisation with a project in every home.
We are thrilled to be recruiting for an Insight Analyst to join our Head Office team for a period of 9 months.
Role purpose
To support the Marketing teams and the wider business by delivering business critical analysis, allowing the business to practice data led decision making. Achieve this by clear and concise communication of occasionally complex information, suitable for various audiences, to support the Marketing teams on a wide variety of areas. These will include Customer behaviour, shopping channel insight, Loyalty scheme data and a wide variety of other business metrics. This will allow the Wickes business to adapt and thrive in the fast moving world of modern retail, increasing customer loyalty, sales, profit and market share.
The ideal candidate will be adaptable, have good time management, enjoy problem solving and have a cheerful office demeanour.
Key Responsibilities:
Customer Insight and Reporting
Ensure Wickes is great at understanding and serving its customers
Work closely with the Insights team to put the customer at the heart of everything we do
Use our customer data to drive customer understanding to the whole of the business, creating reports and insight as required
Create and run reporting on TradePro, our Trade loyalty scheme, supporting this with additional insight and analysis to drive it forward for customers
Support reporting on our customer feedback to ensure the business hears what our customer think of us
Supporting the Business
Make Wickes even better for Colleagues and Customers
Design and produce regular reporting to support decision making across the business
Provide analytical support on business questions across a wide range of topics
Investigate and present conclusions across a wide range of topics
Supporting the Marketing Teams
Enable Marketing Colleagues to make great decisions
Competitor and Market awareness
Make Wickes a better place to shop
What are we looking for?
Maths GCSE and education to A level standard. (Essential)
Educated to degree level with spreadsheet and analytical skills.
Advanced Excel and data handling.
Strong analytical skills combined with confident communication skills.
An understanding and interest in the basics of analysis.
Ability to work at pace and to be flexible.
A desire to deliver accurately and on time.
Ability to derive and explain logic.
Team Supporter.
What can we offer you?
Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
