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Insight Analyst - 9 months FTC

Watford, Hertfordshire

pro-ratad

  1. Fixed Term Contract

10/8/2020 12:00:00 AM

28302

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Wickes are a digitally led, service enabled organisation with a project in every home.

We are thrilled to be recruiting for an Insight Analyst to join our Head Office team for a period of 9 months.


Role purpose

 To support the Marketing teams and the wider business by delivering business critical analysis, allowing the business to practice data led decision making. Achieve this by clear and concise communication of occasionally complex information, suitable for various audiences, to support the Marketing teams on a wide variety of areas. These will include  Customer behaviour, shopping channel insight, Loyalty scheme data and a wide variety of other business metrics. This will allow the Wickes business to adapt and thrive in the fast moving world of modern retail,  increasing customer loyalty, sales, profit and market share.

The ideal candidate will be adaptable, have good time management, enjoy problem solving and have a cheerful office demeanour. 

Key Responsibilities:


Customer Insight and Reporting

Ensure Wickes is great at understanding and serving its customers  

  • Work closely with the Insights team to put the customer at the heart of everything we do

  • Use our customer data to drive customer understanding to the whole of the business, creating reports and insight as required

  • Create and run reporting on TradePro, our Trade loyalty scheme, supporting this with additional insight and analysis to drive it forward for customers

  • Support reporting on our customer feedback to ensure the business hears what our customer think of us

Supporting the Business

Make Wickes even better for Colleagues and Customers

  • Design and produce regular reporting to support decision making across the business

  • Provide analytical support on business questions across a wide range of topics

  • Investigate and present conclusions across a wide range of topics

Supporting the Marketing Teams

Enable Marketing Colleagues to make great decisions

  • Ensure the Marketing Teams are supported with data and insight into customer behaviour and cross channel metrics

  • Provide cross channel support to drive all parts of the multichannel offering forward

Competitor and Market awareness

Make Wickes a better place to shop

  • Maintain a wide awareness of retail and customer trends and use this to drive the business forward

  • Undertake regular competitor visits to understand and report competitor activity


What are we looking for?


  • Maths GCSE and education to A level standard. (Essential)

  • Educated to degree level with spreadsheet and analytical skills. 

  • Advanced Excel and data handling.

  • Strong analytical skills combined with confident communication skills.

  • An understanding and interest in the basics of analysis.

  • Ability to work at pace and to be flexible.

  • A desire to deliver accurately and on time.  

  • Ability to derive and explain logic.

  • Team Supporter.


What can we offer you?

Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.


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