Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
As a duty manager you will:
Lead the store, in the store/Operations manager's absence.
● Support the wider management team in ensuring, key control measures and security practices in-store are managed in accordance with the company’s procedures and policies at all times. Employee and customer safety is always your first priority.
● Completion of store routines document; ensure the store is trading legally and safely and that customers needs are met. Dealing with any enquiries and complaints as appropriate.
● Daily management of colleagues including; providing day to day supervision of colleagues including motivation, welfare, arranging appropriate staffing levels and supporting recruitment, induction and training & development in line with company policies, ensuring all procedures are followed.
● Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop.
● Support in continually developing and improving all store colleague’s knowledge in 4C customer service, to optimise and grow sales performance, profitability and customer satisfaction.
● Support the wider management team to ensure all employees receive effective, thorough and regular up to date training and timely reviews.
● At all times; take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks or potential hazards.
● Support the wider management team in ensuring all colleagues are thoroughly trained in the Health and Safety procedures of the store including manual handling and risk assessments.
● Colleague deployment; Support the wider management team to ensure we have the right people in the right place, at the right time.
● Carry out on occasion and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
About you...
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.
Apply now!
* Salary dependant on age.
