Commercial Systems Analyst

Are you looking for your next opportunity within a Systems Analyst role?  Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working? Come and join us as a Commercial Systems Analyst!

We’re looking for a Commercial Systems Analyst to join our Commercial team supporting and maintaining our systems and data that support our Design and Installations business. This includes system releases, problem identification and supporting the end user experience.

What you’ll be doing: 

• Support an overall strategy and development plan to deliver the Kitchen and Bathroom (K&B) showroom commercial plan

• Support implementation of all range changes into the design tool

• Produce meaningful analysis from complex data sets and present them in a clear, easy to understand and concise manner

• Produce comparative data analysis for measuring performance

• Support the design, development, testing and deployment of system updates

• Liaise with IT and external suppliers for any problem resolution and system changes 

• Identify opportunities to enhance user experience, drive efficiencies and reduce errors

• Ensure that requests from users for assistance are handled promptly and effectively to ensure service levels are met. Ensure that users receive appropriate advice and guidance to resolve the problem, and make effective use of the facilities available to them

• Recommend improvements, using data-based evidence across all business functions, including sales and finance

• Work with the business to identify system improvements and to define system enhancements required to support business processes

• Support development projects and implementation programme

• Support mitigating risk and development opportunities identified through impact analysis

• Ensure that reports are created, in a timely manner, for new activity in strategy and promotions implementation

• Work with IT to ensure system issues are managed through to completion

• Have analytical skills to support the development of systems, and drive and support effective reporting solutions that meet reporting requirements

• Create clear training modules for new releases

• Dealing with sensitive information on a daily basis

• Create promotions on a regular basis

What we’re  looking for:

You’ll have advanced Excel skills and be keen to learn our systems with the ability to interpret business requirements into clear functional specifications. You’ll demonstrate strong written and verbal communication skills and be motivated to achieve targets/ tight deadlines. 

Ideally degree qualified or equivalent (IT or Business administration particularly desirable) you’ll have: 

• Extensive administration or retail experience

• Excellent time and project management skills

• Be highly numerate and analytical and able to analyse complex data

• The ability to influence different levels of stakeholders

• Excellent analytical skills and a good understanding of principles of change and risk management

• Excellent attention to detail, prioritisation, planning and organisation skills

• Advanced level of PC literacy including but not limited to MS Excel, SQL, and Google applications.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. 

We’ll also equip you with a benefits package that includes: 

Competitive bonus

Save-as-you-earn scheme

Private Medical and Life Assurance

Contributory pension scheme

Colleague discount 

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

You’ll work from our Support Centre in Watford, where our Commercial team are based, along with our other support functions.  We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working. 

About Us: 

Wickes is a multi-channel retailer operating in the home improvement market.  With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.  

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.