Are you looking for your next opportunity within Customer Research? Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?
If the answer to the above is ‘yes’ then Wickes is the place for you!
Wickes are a digitally led, service enabled organisation with a project in every home.
We’re looking for a Customer Research Executive to join our marketing team on a 12 month FTC. As a Customer Research Executive you’ll work within the Wickes Insight function, playing a key part in helping to deliver customer research, informing business strategy and allowing Wickes to put the customer at the heart of decision making.
Key Accountabilities:
Planning, coordinating and administering of market research projects
Management of primary research agencies
Supporting the Business by ensuring the customer is represented in business critical decision making
Competitor and Market awareness - being clear where Wickes sit in the market
Understand, analyse and distil a variety of data sources to make actionable conclusions and recommendations
Deliver the research in a clear and simple way and tailor it to various audiences.
Effectively manage multiple projects at any one time.
This is a great role for someone looking to learn and develop in this area. We’re looking for:
Maths and English GCSE and education to A level standard, degree educated would be preferred
Experience in quantitative and qualitative research
Experience in customer research and project management
An understanding and interest in customer research
Ability to interpret a variety of data sources to come to a point of view
Excellent written and verbal communication skills
A desire to deliver accurately and on time
An understanding of the retail environment would be beneficial
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Life Assurance
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
We have recently re-opened our Support Centre in Watford, where our Insight team are based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks.
"Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.”
