We have a newly created and exciting opportunity for someone to join as Head of Ecommerce and Digital Marketing. You’ll be critical in continuing to drive the growth and success of our online channels, supported by a talented team of digital experts. We want someone with ideas, ambition and vision. People who can make an impact will thrive here. This might just be the opportunity you’ve been waiting for.
We are Wickes, a digitally led, service enabled organisation with a vision to have a project in every home. This means that we recognise that digital is a key foundation in everything we do.
As we embark on our 5 year transformation journey, we have created a new role, Head of Ecommerce and Digital Marketing. Reporting into our Digital Director, you will lead our ecommerce and digital marketing teams and work closely with cross-functional teams to develop and execute our online sales and traffic strategy, improve customer experience and increase online sales revenue, particularly in our stores and fulfilment.
Key Responsibilities
- You will be responsible for managing our e-commerce platform and ensuring that the website is up-to-date with the latest products, promotions, and content. Analysing e-commerce performance metrics and providing insights and recommendations to the leadership team.
- Driving revenue growth, improving customer experience, and increasing customer volume and loyalty through our e-commerce channels.
- You will drive our digital sales growth through the development and execution of a robust online trading plan which optimises the overall Commercial Trading plan.
- With strong leadership across our Digital Marketing, Ecommerce, and Digital Analytics team, you will have the ability to encourage, inspire and challenge. Empowering, Coaching and developing our colleagues by maximising capability within the team, promoting high performance, creativity and better problem solving skills.
- You’ll need to think data-first, have a growth mindset, reporting on performance and using data and insights to deliver continuous improvement plans to deliver improvements.
What are we looking for?
- A successful track record as a Digital Leader in a retail organisation, omni-channel or pure play would be advantageous.
- As a digital leader, we’re looking for someone who will stay up-to-date with the latest e-commerce and digital marketing trends and technologies to ensure that our online channels are competitive and innovative.
- With exceptional leadership skills you will have a proven track record in leading and motivating software development teams.
- High level of personal integrity and show an appropriate level of judgement and maturity.
- Able to build strong relationships with colleagues and stakeholders across different functions and locations. Be a critical thinker with strong problem-solving and trouble-shooting skills.
What's in it for you?
People love working here. We’re ambitious, but we’re not just out for ourselves. We’re inclusive, supportive and down-to-earth with it.
We look out for our people - and we all look out for each other. We’ll invest in your talent and give you the space you need to evolve. Plus, there’s the flexibility of a hybrid working model. So you can feel the love in the office and leave room for life working from home.
We’ll also equip you with a benefits package that includes:
- Competitive package including an annual bonus and car allowance
- 26 Days holiday plus bank holidays
- Contributory Pension and Life Assurance
- Flexible Hybrid working
- Save-as-you-earn scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.
Does this sound like you?
- The ability to work under own initiative with excellent oral & written communication skills
- You'll have a passion for new and innovative technologies and are customer oriented and results-focused.
- You have the ability to build a strong knowledge and understanding of our business needs.
- You will be motivated and driven by achieving long-term business outcomes.
- Commercially aware, strategic & creative, you will be able to build solid, collaborative relationships with data and product teams, as well as agencies.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across over 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.
Apply now, closing date on applications is 7th July.
