We are looking to recruit a Payroll and Pension Administrator to join our wider HR team. The purpose of this role is to support the Payroll Manager in ensuring the outsourced payroll service is managed and the level of service provided is optimised including the delivery of all retained services and projects are executed in a professional and timely manner. It will also involve acting as an escalation point for HR Services to answer pay related queries, as well as manage pension administration with our pension provider.
Key Responsibilities:
Support the service management of our payroll providers through performance management and analysis techniques; measuring adherence to service levels and working with SDWorx to continually improve service.
Be a principal support to SDW’s payroll teams to ensure the effective processing of payroll.
Provide specialist payroll advice and guidance to Business Managers, upskilling and supporting HR Services with more in depth complex payroll queries through to satisfactory resolution. Advising on various payroll and benefit related policies.
Resolve and provide advice and guidance on payroll queries from Colleagues, HMRC and other 3rd parties
Manage pension administration with provider including autoenrollment, benefit & contribution changes and act as escalation point for HR Services queries, liaising with pensions provider as necessary to seek resolution
Provide regular and ad hoc reports as required demonstrating high level of detail and ability to interpret the data
What are we looking for:
CIPP certification - not essential, but will be an advantage
2 to 4 years of relevant experience of UK payroll administration
Commitment to delivering the highest standards of customer care
Proven ability to build and maintain strong relationships with customer peers
Experience of UK pension administration
Knowledge of Data Protection and Information Security regulations
Ability to work in a fast moving, dynamic environment
IT literate and experience of using payroll/pensions systems
Good communication skills, both written and oral
Willingness to learn and contribute to a positive working atmosphere
Flexible in relation to tasks and work extent
Good cooperation skills and team player, ability to follow tight deadlines
Business minded and alert to customer’s needs
Proactive in improving processes and procedures
Problem solving mindset & positive attitude
Detailed knowledge of UK payroll legislation
Knowledge of Data Protection and Information Security regulations
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
You'll work from our Support Centre in Northampton, where our Employee Relations team is based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview
