Location: Region covering Crawley, Wimbledon, Battersea, Sutton and Croydon area
Wickes are a digitally led, service enabled organisation with a project in every home.
Are you looking for an opportunity to grow your career in Regional Management? Are you currently a Regional Manager, Area Manager or Store Manager? Would you enjoy the pace and energy of an environment which is collaborative, down to earth, fun and inclusive where people feel part of a winning team?
Wickes are a leading multichannel retailer, but we are more than this - our unique service offering means that we have everything you need to complete your next home project, from Kitchens, Bathrooms, through to Home Office or Tiling/Flooring. We help you plan your space and support you through every step of your transformation, from concept to completion - with all the finishing touches supported by our experienced Design Consultants and Wickes Approved Contract Installer Network.
We are looking for a Regional Manager for Installations to join our established team where we strive to deliver market leading service to our customers and installers. This is a genuine opportunity to develop your career in Regional Management, you will be responsible for ensuring Wickes’ customers experience the highest standards of quality of their installation, recruiting and managing the sub-contractor installations teams to deliver exceptional standards and service for our customers.
You may already be in a regional management role and looking to broaden your horizons, or you may be in a leadership role (eg.store manager) looking for the next step into regional management. Don’t worry if you do not have specific sector experience - it is the core skills of professional business leadership, an ability to manage at multiple levels and capability to develop exceptional relationships that we are looking for.
Activities within the role are varied, and you will work closely with our store teams, National Customer Service Centre, our customers and Installers. This role offers experience in field based management, providing the opportunity to develop not only leadership skills but also the technical knowledge and understanding to deliver exceptional service for our customers.
Key Accountabilities:
- Recruit, retain, utilise and lead a network of installation businesses within the region
- Understand and match the needs of our customers, our business and our installers
- Manage installation standards via monitoring and the application of risk management methodology
- Ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements
- Implement a continuous improvement culture within existing Installation Service levels
- Implement and ensure high levels of Customer Service
- Support the management of remedial cost control
- Provide support to the Store Network, National Customer Service Centre, our customers and installers
- Drive and improve installation performance through the Store Management and Design Consultant teams
About You:
- Experience of working in a field based, regional management environment or single business unit management experience eg. Store Manager
- Retail / Customer Service experience
- Kitchen, Bedroom, Bathroom, Tiling, Flooring or other installation experience would be an advantage, but is not essential
- Exceptional leadership skills, driven through strong communication and influencing ability.
- Ability to build and maintain effective relationships, working across the business at all levels and managing third party relationships, as an advocate of the Installation Service
- Customer focused with a proven ability to generate enthusiasm across the teams within the region and broader business - promoting the Wickes brand
- Experience of working in a budgeted controlled environment where costs v benefits are considered
- Valid Driving Licence
- Flexibility in working patterns
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
"Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview."
