Birmingham, West Midlands
- Full Time
26297
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Reporting Specialist
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Wickes are a digitally led, service enabled organisation with a project in every home.
We are thrilled to announce that we are recruiting a Reporting Specialist position to join our wider Installations team.
The purpose of this role is to provide reporting support within the Installations Department that will enable service improvement and cost reduction, through the maintenance and development of performance data.
Key Accountabilities:
To provide relevant and timely information to Managers within the field and centre, that will be used to improve service and the Installation operation.
Ensure all reporting is accurate and produced on time.
Accommodate ad-hoc requests
Prioritise workload to ensure deadlines are met
To complete any UAT as required
What are we looking for?
English and maths and educated to A level
Advanced excel and database management
At least 1 years relevant work experience in a contact centre reporting environment
Collaboration within a team structure to produce high quality output at pace
Strong analytical skills
Confident and effective communicator
Consistent high levels of accuracy and quality
Resilient and able to change work pace to meet challenges and demands
What can we offer you?
Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Watch the video and find out more about inclusion at Wickes
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Let’s embrace the vast range of cultures and experiences within our company Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day Let’s continue to treat everyone fairly and equally, regardless of his or her status
Find out moreLet's Do it Right
Let’s attract and nurture the very best talent at all levels Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Building your careerLet's Do it Right
Let’s attract and nurture the very best talent at all levels Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Building your careerLet's Do it Right
Let’s embrace the vast range of cultures and experiences within our company Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day Let’s continue to treat everyone fairly and equally, regardless of his or her status
Find out more