Would you like to combine your excellent administration skills with your interest in Systems? Come and join our Commercial team as our Retail Systems Administrator.
You’ll be responsible for supporting and maintaining our systems and data that support our showroom business. This includes system releases, problem identification and supporting the end user experience.
What you’ll be doing:
Support an overall strategy and development plan to deliver the Kitchen and Bathroom (K&B) showroom commercial plan
Produce meaningful analysis from complex data sets and present them in a clear, easy to understand and concise manner
Produce comparative data analysis for measuring performance
Support the design, development, testing and deployment of system updates
Identify opportunities to enhance user experience, drive efficiencies and reduce errors
Ensure that requests from users for assistance are handled promptly and effectively to ensure service levels are met. Ensure that users receive appropriate advice and guidance to resolve the problem, and make effective use of the facilities available to them
Recommend improvements, using data-based evidence across all business functions, including sales and finance
Work with the business to identify system improvements and to define system enhancements required to support business processes
Support development projects and implementation programme
Support mitigating risk and development opportunities identified through impact analysis
Ensure that reports are created, in a timely manner, for new activity in strategy and promotions implementation
Work with IT to ensure system issues are managed through to completion
Have analytical skills to support the development of systems, and drive and support effective reporting solutions that meet reporting requirements
Create clear training modules for new releases
Deal with sensitive information on a daily basis
Create promotions on a regular basis
The ideal candidate will:
Have good written and verbal communication skills, with the ability to interpret business requirements into clear functional specifications
Demonstrate Excel skills to an intermediate level and strong PC literacy on Google apps and ideally Business Objects
Be motivated to achieve targets/ tight deadlines
Have extensive administration or retail experience
Have excellent time and project management skills with excellent attention to detail
Be able to influence and communicate with different levels of stakeholders
Have excellent analytical skills
Ideally understand the principles of change and risk management
A relevant degree in information systems or business administration represents an advantage
GCSE grade A-C in Maths & English
University degree minimum 2:2 or equivalent preferential
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.
We’ll also equip you with a benefits package that includes:
Competitive bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
You’ll work from our Support Centre in Watford, where our Commercial team are based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.
