We are thrilled to announce we are recruiting for a Systems Administrator to join our Commercial team based in our Support Centre in Watford.
The role will be responsible for supporting and maintaining our systems and data that support our showroom business, this includes system releases, problem identification and supporting the end user experience.
Key responsibilities:
Support an overall strategy and development plan to deliver the K&B showroom commercial plan
Produce meaningful analysis from complex data sets and present them in a clear, easy to understand and concise manner
Produce comparative data analysis for measuring performance
Support the design, development, testing and deployment of system updates
Identify opportunities to enhance user experience, drive efficiencies and reduce errors
Ensure that requests from users for assistance are handled promptly and effectively to ensure service levels are met. Ensure that users receive appropriate advice and guidance to resolve the problem, and make effective use of the facilities available to them
Recommend improvements, using data-based evidence across all business functions, including sales and finance
Work with the business to identify system improvements and to define system enhancements required to support business processes
Support development projects and implementation programme
Support mitigating risk and development opportunities identified through impact analysis
Ensure that reports are created, in a timely manner, for new activity in strategy and promotions implementation
Work with IT to ensure system issues are managed through to completion
Have analytical skills to support the development of systems, and drive and support effective reporting solutions that meet reporting requirements
Create clear training modules for new releases
Dealing with sensitive information on a daily basis
Create promotions on a regular basis
Desired Background:
Good written and verbal communication skills, with the ability to interpret business requirements into clear functional specifications
Motivated to achieve targets/ tight deadlines
Extensive administration or retail experience
Excellent time and project management skills
Able to influence different levels of stakeholders
Excellent analytical skills and able to communicate at all levels
Excellent attention to detail, prioritisation, planning and organisation skills
Ability to work effectively as part of a team or as an individual
Advanced level of PC literacy including but not limited to MS Excel, Business Objects, Google applications, etc.
Understanding of principles of change and risk management
Strong teamwork ethic and willingness to help
Highly motivated and resilient attitude
Highly numerate and analytical and able to analyse complex data
Relevant degree in information systems or business administration represents an advantage
GCSE grade A-C in Maths & English
University degree minimum 2:2 or equivalent preferential
