Warehouse Operations Manager

Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make.

           An opportunity has arisen to join the Operations team in a challenging role to manage our stock and quality control team, as well overseeing the Continuous Improvement team. You will work with the existing Operations Managers closely, reporting directly into the AGM.  

Who are we looking for?

• Someone with Management experience already working at Line Manager level or above.

• Experience with WMS & Quality Processes.

• Flexible across the 7 day working week.

• Ability to influence and work with the senior management team to inspire an already thriving team.

• Enthusiastic approach to work, “can do attitude!”.  

• Someone with the ability to manage multiple teams and tasks, competing priorities simultaneously.

• Extreme attention to detail and willingness to roll up your sleeves.

• Ability to thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel.

• Someone who can recognise and promote Equal Opportunities & the organisations Diversity & Inclusivity strategy.

• Adaptable, Organised, time critical decision maker, strong forward planning skills. 

• Someone who can motivate a diverse team and drive engagement.

• Focus on continuous improvement in various areas of the work environment.

• Active listener who is able to adjust their communication style to their audience to get buy-in from their stakeholders.

• Superior analytical skills, with demonstrated ability to dive in and quickly understand root cause and identify scalable solutions.

• Someone who supports their team in their personal development journey and promotes learning culture.

• Inspirational leader with coaching skills to promote the right behaviours at work.

Key Accountabilities:

• Execute inventory reconciliations strategies to optimise inventory health.

• Establish and maintain working relationships with the suppliers based on business strategy, cost efficiency and continuous improvement  principles to ensure an optimised product cycle through the network.

• Identify and seek out opportunities to improve supplier conformance to minimise risk of H&S, shrinkage losses in the network or upstream for both existing and potential suppliers.

• Ensuring all metrics and KPI’s are achieved consistently.

• To ensure compliance to procedures in all areas of responsibility.

• To provide leadership, coaching and direction to colleagues.

• To ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures.

• To act as a catalyst in identifying opportunities to improve business performance through active reviews of current process and procedure.

• Monitor, analyse and own key performance indicators such as stock accuracy, stock shrinkage, orders accuracy.

• Drive change within the operation, to further improve profitability and performance and stock efficiency of the site.

• Partner with commercial & supply chain managers and other departments in driving vendor performance.

• P&L responsibilities and understanding, reportable to senior managers.

• Providing support, guidance & performance management of the management team.

• Able to confidently manage external relationships with suppliers and visitors on site and maintain key operational and customer service standards at all times.

In return you’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.

We’ll also equip you with a benefits package that includes 

• Competitive bonus

• Save-as-you-earn scheme (Share Scheme)

• Contributory pension scheme

• Subsidised Canteen

• Colleague discount 

• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

Vacancy Reference #44090

 "Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview."