Wickes are a digitally led, service enabled organisation with a project in every home.
Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?
If the answer to the above is ‘yes’ then Wickes is the place for you!
We are looking to recruit a Night Shift Ecommerce Supervisor to join the MCFC Team in an ever changing and challenging role fulfilling customers orders.
Reporting directly to the Warehouse Line Manager, the Ecommerce Supervisor has accountability for their areas making sure correct processes are being followed, and to ensure all levels of productivity are met on a regular basis to achieve levels of service to the customer within budgetary and time constraints.
Key Accountabilities:
Ensuring all orders are picked accurately, packed adequately and dispatched on time.
Act as an ambassador for the entire operation, ensuring all warehouse operatives are adhering to all health & safety procedures and maximising their potential while within their duties set for the day through close KPI management and management of operational personnel
Liaise with other Section Supervisors to ensure operational targets are identified, that regular measurement is taken against these targets and that remedial action is taken as appropriate
Develop a highly motivated team of future Section Supervisors by encouraging open communication, holding regular briefing sessions and one to one feedback sessions
Ensure all Health and Safety Legal requirements are met and adhered to.
Liaise with other section leaders / Shifts when required to ensure continued efficiency and better service levels as appropriate.
To ensure compliance to procedures in all areas of responsibility.
Actively support and communicate issues relating to operational performance including but not limited to; Health and Safety, staff colleague forums. Open surgeries, Guidance & Safety feedback framework and deputise for the WLM on occasions with regard to leading the shifts planning and targets and ensuring documentation of daily activities are logged.
Team Culture and really getting the Teams actively engaged in this while building for the future.
To support the improvement of CSAT - Customer journey
Who are we looking for:
Enthusiastic approach to work, “can do attitude!”
Flexible, Organised, strong planning skills.
Someone who can motivate and influence colleagues
Team player that thinks of 24 hour cycle (3 shifts)
This role does very occasionally require flexibility, to provide cover across other shifts for holidays and absence.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Subsidised Canteen
Onsite Parking
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks.
"Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.”
