Customer Service Administrator

Wickes are a digitally led, service enabled organisation with a project in every home.

Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?

If the answer to all the above is ‘yes’ then look no further as Wickes is the place for you!

We are looking to recruit a Customer Service Administrator to assist in the efficient operation of the Wickes Installation Apprenticeship programme to ensure that all administrative elements are delivered individually and as a team.

Key Accountabilities: 

• Provide Administrative support to the Operations Manager 

• Provide Administrative support to the Team Leaders 

• Maintain paperwork and computer systems 

• Set up of Apprentices personal records 

• Maintain all apprentices records accurately and efficiently 

• Maintaining all data on apprenticeship trackers accurately and efficiently 

• Managing email correspondence 

• Managing all hotel bookings and meeting room bookings within the apprenticeship programme

• Ensure ordering of all new apprentices requirements are completed within timescales and accurately 

• Managing apprentices within the apprenticeship programme with mileage claims to ensure all claims are accurate 

• Support the apprenticeship recruitment process 

• Support and manage recruitment paperwork for new starters 

• Support with planning and execution of administrative element of the apprenticeship programme 

• Support with other operational needs of the Service Centre and Quality Control Team as deemed necessary by the business 

• Liasing with external suppliers, booking training sessions and apprentice block release dates 

• Providing Operations Manager with accurate data on apprentice progress, equipment costs and expenses 

What are we looking for:

• Proven experience in a related administrative role 

• Multiple IT Systems - Google related platforms e.g sheets, docs, slides, forms

• Ability to work collaboratively and carry out tasks effectively

• Prioritise workload and determine appropriate course of action 

• Ability to work with external and internal stakeholders 

• Good computer skills

• Good communication skills

What can we offer you:

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. 

We’ll also equip you with a benefits package that includes 

• Competitive bonus

• Save-as-you-earn scheme

• Contributory pension scheme

• Colleague discount 

• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

About Us: 

Wickes is a multi-channel retailer operating in the home improvement market.  With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.  

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Please note: All offers of employment are subject to DBS / background checks.