Digital Data Manager FTC

We are excited to be recruiting for a Digital Data Manager to join our Support Centre team on a 12-month fixed term basis as maternity cover. 

Working as part of the Digital Experience Team, the Digital Data Manager is accountable for creating, maintaining, governing and reporting the data standards associated with the delivery of world class product data in digital and production channels. 

Leading a programme of activity to establish great data standards; you will work cross-functionally to implement those standards across the digital and commercial teams for Wickes. 

Passionate about the role that great data plays in a great customer experience and the impact that great customer data can have on our commercial KPIs, the Digital Data Manager will build on a great platform to move Wickes forward in standardising and improving product data, product imagery and product copy across our channels.

What you’ll be doing: 

• Maintain best practice for product data management and product imagery management across templates, reporting and training documentation to maintain agreed and established standards

• Create a programme of data improvements and work with the development team to prioritise and implement any data projects 

• Ensure that all product data is maintained to specified standards and ensure existing product data is updated and refreshed as necessary to reflect a data enrichment plan and product data improvement strategy

• Ensure product data templates are created, maintained and updated as necessary with digital best practice and agreed category structures

• Provide reports and templates to assist with ongoing data insight and management

• Act as the primary point of contact for product data for the Digital and Marketing teams and work closely with the Commercial Operations team

• Lead in defining and leading the progress of data-related KPIs and reporting mechanism - tracking data enrichment and improvements vs benchmarked KPIs - share outputs with leadership teams

• Provide support, training and education for all functional areas/stakeholders as needed on data standards and good data practice

• Supporting the onboarding of new products, suppliers and brands - working where necessary with Suppliers, Digital Teams and Commercial teams to ensure all onboarding is effective and consistent with agreed data standards

• Troubleshooting system issues and providing timely resolutions, work with IT to ensure the smooth transfer and loading of product data and imagery

• Line managing a Digital Data Executive 

What are we looking for:

• Experience of working with Product Management systems and leading product management teams in a high SKU volume environment (preferably retail)

• Experience of working across digital marketplaces 

• Proven communicator, able to influence Technology, Product and customer facing teams - influential and capable of leading change in a complex environment

• Strong delivery focus and track record

• Competent at building strong relationships and resolving issues

• Proficient in acquiring, organising and maintaining large volumes of product data

• Highly organised and process focused, with a desire for continuous improvement - great planner and project manager, able to take complex plans and articulate them clearly

• Customer focussed with a great attention to detail and tireless in ensuring that high benchmarks for quality are maintained

• Preferable:

• Experience in delivering end to end PIM migration projects or Product transformation initiatives

• Experience in delivering product data across digital and non-digital channels

• Leadership of a team of more than 3 direct reports

• Knowledge of data analytics packages (e.g SQL, GA)

What can we offer you?

Our benefits package includes: 

Competitive bonus

Private Medical and Life Assurance

Contributory pension scheme

Colleague discount 

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

You’ll work from our Support Centre in Watford, where our marketing team are based, along with our other support functions.  We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working. #hybrid

About Us: 

Wickes is a multi-channel retailer operating in the home improvement market.  With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.  

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.