Ecommerce Shrinkage and Continuous Improvement Analyst

We are looking to recruit an Ecommerce Shrinkage and Continuous Improvement Analyst to join the MCFC team in a challenging role to reduce shrinkage while continually making improvements, looking at data and processes. You will have the opportunity to join a growing ecommerce business that has seen year on year growth.  Reporting directly into the Op’s Manager, you will also engage senior stakeholders giving updates on new efficiencies & ideas as well as periodic updates. 

Key Accountabilities:

• Optimise, review and continuously improve returns process’ in MCFC 

• Record, review and improve shrinkage within the MCFC operation.  Drive change by reviewing goodwill gestures, following supplier issues and current practices.

• Analyze large data sets and highlight trends, anomalies and potential risks

• Review Carrier claims and Carrier data with a view of missed deliveries, missing address, failed collections, unscanned reports.

• Build relationships with customer services and suppliers in order to establish the most productive way of dealing with remedials and shrinkage within ecommerce and any other areas directly impacting MCFC and to identify areas for improvement

• Review SLAs with suppliers that affect our shrinkage due to faulty products covered by warranty, challenge costs associated with supplier direct deliveries and suppliers relations as well as educate our returns team in regards to processing high value returns

• Implement non conformance standards, across all suppliers

• Ability to show agility with workload, prioritisation and organisation skills are key

• Comfortable presenting to all levels, highlighting key stats, challenges and solutions

• Act as a leader and conduct oneself inline with our Winning Behaviours

What are we looking for:

• Flexibility - Any 5 out of 7 working rota

• Enthusiastic approach to work, “can do attitude!”.  

• Flexible, Organised, strong planning skills. 

• Someone who can motivate and influence colleagues. 

• Focus on continuous improvement.

• Confident with engaging & presenting to stakeholders. 

• Proven track record in reducing shrinkage through maintaining accurate stock files.

• Strong excel and powerpoint skills.

• Be able to influence change.

• Ecommerce experience. 

What can we offer you:

Wickes’ culture is second to none; it's a collaborative, down to earth, fun and exclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we will make you feel right at home.

Please note: All offers of employment are subject to DBS / background checks

Please contact us if you require any adjustments within the application process, wickesrecruit@wickes.co.uk  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.